Monzo Bank

Data Scientist

• Apply quantitative analysis, data mining and data presentation to understand user interactions and inform product strategy
• Guide product teams in measuring meaningful metrics
• Initiate or help run A/B experiments to improve products
• Drive a unified company-wide understanding of user lifetime value and product-feature impact on profitability with the finance team
• Liaise with engineers to ensure the right data is collected for relevant business insights
• Work in cross-functional product squads with engineers, designers, marketers and product managers

Senior Data Scientist

Fraud Investigator

• Gather and analyse evidence from flagged transaction data to identify active fraud attempts
• Decide whether to release or block suspicious transactions
• Investigate suspicious activity via phone and chat
• Support and reassure customers during active fraud attempts
• Secure compromised accounts and take remedial action
• Triage incoming cases and review customer limit increase requests
• Manage account closure processes when investigations identify first-party concerns
• Provide tailored advice to fraud victims to help prevent future threats
• Complete post-investigation activity and maintain a clean audit trail

Fraud Investigator, Part Time

Operations

• Translate ideas from strategy, customer insights, and experience gaps into testable hypotheses
• Design and execute experiments end-to-end, including scoping, setup, execution, measurement, and readout
• Identify and develop early-stage opportunities to improve customer experience, reduce operational demand, or create commercial value
• Rethink service models and test new support approaches or capabilities within Operations
• Partner with Product, Engineering, Data Science, Operations, Customer Experience, and Insights teams
• Scale successful pilots into operational or product integration
• Test new approaches to goodwill and recovery from poor customer experiences
• Track impacts such as CSAT, complaints, demand reduction, cost, and engagement
• Collaborate with frontline operations to test and refine practical, scalable solutions
• Communicate experiment results and build evidence-based cases to scale, iterate, or stop initiatives
• Help grow the experimentation engine and accelerate commercial opportunities

Strategic Innovation Lead, Operations

Android Engineer

• Evolve Monzo’s native Android mobile app
• Build polished user experiences with well-tested, resilient code
• Balance moving fast with iterative product development
• Shape how more than 15 million people interact with their finances
• Work in a small autonomous product squad with iOS Engineers, Backend Engineers, User Researchers, Product Designers, Product Managers, QA Testers, and Data Scientists
• Contribute to company goals and influence what and how the company builds
• Work across personal banking products, customer support tools, and mobile platform capabilities
• Participate in weekly Android discipline meetings to improve tools, techniques, codebase, and processes
• Report to an engineering manager and participate in regular one-to-ones

Security Analyst

• Assess new and existing suppliers by reviewing questionnaires, certifications and other evidence to understand security posture
• Identify supplier risks, translate technical findings into recommendations, and manage risks throughout the supplier lifecycle
• Lead and contribute to control testing, PCI DSS assessments, regulatory reviews, and internal and external audits
• Evaluate evidence, identify gaps, and drive findings and remediation through to completion
• Improve security policies, procedures and controls so they are practical and proportionate
• Respond to security questions and requests through the Security Front Door
• Review new products, technologies and business changes, identify security risks and control gaps, and turn security and regulatory expectations into practical requirements
• Use data, automation and AI to simplify and scale security processes
• Bring fresh perspectives to security challenges and help less experienced analysts grow
• Collaborate with security specialists, engineers, product teams, third party risk, procurement and colleagues across Monzo

Senior Security Analyst

• Lead all taxes that touch customers and their tax reporting across the UK and Europe
• Act as Monzo’s subject matter expert on operational tax
• Advise the business and ensure tax obligations are met as Monzo grows and enters new markets
• Own operational tax processes and controls across jurisdictions, including BBSI, ISA reporting, FATCA, CRS, Corporate Criminal Offence, CT61s and overseas equivalents
• Build new processes and controls as products and markets evolve
• Partner with Product and local market teams to embed tax into product design
• Build appropriate reporting and controls and pressure-test edge cases
• Monitor tax laws, regulations and case law across the UK and EU
• Translate regulatory changes into clear actions and prepare Monzo for new requirements
• Collaborate with Product, Financial Crime, Engineering, Legal, EU Next Markets and Finance
• Report to the Tax Governance Lead

Senior Manager, Operational Tax

People Operations

• Create and champion a multi-year strategy and technical roadmap aligned with business goals
• Set and drive the AI strategy across the People Team
• Lead the cross-team People AI project squad
• Navigate governance and Executive stakeholder management
• Drive automation, continuous process improvement, self-service, and digital transformation across people touchpoints
• Mature people analytics capabilities and deliver high-quality insights and predictive analytics
• Manage strategic relationships and optimise commercial budgets with external technology vendors and operational partners
• Select, negotiate, and implement solutions for Monzo’s scaling needs
• Uphold governance, control frameworks, and auditable processes across payroll, mobility, and systems
• Ensure data integrity, compliance with localised employment laws, and successful financial audits
• Oversee Monzo’s global payroll infrastructure and operations
• Lead People Operations & Payroll, People Technology, Global Mobility, and People Analytics & Insights functions
• Report directly to the VP, Reward & People Operations