Fraud Investigator, Part Time

Monzo Bank

. Gather and analyse evidence from flagged transaction data to identify active fraud attempts .

Posted 9/29/2026part-timeRemote • United KingdomMid-LevelSenior💰 £16,620 - £21,360 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fraud investigation and customer support, with strong communication skills to manage sensitive situations effectively. Proficient in analyzing transaction data and making informed decisions to mitigate fraud risks.

Highest-signal resume keywords

Fraud InvestigationCustomer SupportAnalytical SkillsCommunication SkillsProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fraud TypologiesEvidence AnalysisTransaction MonitoringCase ManagementAudit Trail Maintenance

Soft Skills

EmpathyPersuasive CommunicationAutonomous WorkCollaborationConfidence Under Pressure

Industry Keywords

BankingFinancial ServicesLaw EnforcementFOSHMRC

About the role

Key responsibilities & impact

Gather and analyse evidence from flagged transaction data to identify active fraud attempts
Decide whether to release or block suspicious transactions
Investigate suspicious activity via phone and chat
Support and reassure customers during active fraud attempts
Secure compromised accounts and take remedial action
Triage incoming cases and review customer limit increase requests
Manage account closure processes when investigations identify first-party concerns
Provide tailored advice to fraud victims to help prevent future threats
Complete post-investigation activity and maintain a clean audit trail

Requirements

What you’ll need

Experience from Banking, Financial Services (e.g., FOS, HMRC), or a Law Enforcement background
Familiarity with common fraud typologies and investigative problem-solving; fraud specialist experience is ideal but not necessary
Ability to probe deeply during investigations and explain the reasoning behind decisions
Excellent English written and verbal skills
Ability to communicate persuasively and empathetically under pressure
Ability to work autonomously while collaborating with a wider team
Exceptional communication skills for difficult customer conversations
Confidence communicating via phone, in-app chat, and email, including inbound and outbound calls
Proactive approach to continuous improvement and acting on feedback
Solution-oriented problem-solving
Confidence making firm, independent decisions on complex cases
Ability to work the assigned permanent Saturday or Sunday rotation
Completion of an 11-week training programme

Benefits

Comp & perks

Incentive Awards tied to your performance
£1,000 learning budget each year for books, training courses and conferences
Macbook provided to all employees
Extra support for fully remote workers’ work-from-home setup
Additional benefits listed by Monzo, pro rata