Insights Analyst

Monzo Bank

. Monitor key risk indicators, including FOS referral and overturn rates, to identify emerging trends and improvement opportunities .

Posted 11/9/2026full-timeRemote • United KingdomMid-LevelSenior💰 £33,600 - £44,450 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in root cause analysis and data interpretation within an FCA-regulated environment, effectively translating complex information into actionable insights and recommendations. Proven ability to collaborate with stakeholders and influence positive change through effective communication and tracking of key risk indicators.

Highest-signal resume keywords

Root Cause AnalysisFCA-Regulated EnvironmentFinancial Ombudsman Service FamiliarityData Analysis Using LookerStakeholder Engagement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Root Cause AnalysisData InterpretationTrend IdentificationActionable InsightsComplaint HandlingDispute Resolution (DISP) RulesFOS Referral ManagementImpact AssessmentData AnalysisLooker

Soft Skills

Influencing ChangeConstructive ChallengingCommunicationCollaborationProblem Solving

Tools & Technologies

Looker

Industry Keywords

FCAFinancial Ombudsman ServiceComplaint HandlingKey Risk IndicatorsGovernance Committees

About the role

Key responsibilities & impact

Monitor key risk indicators, including FOS referral and overturn rates, to identify emerging trends and improvement opportunities
Conduct root cause analysis and deep dives into FOS referrals and outcomes
Turn complex data into actionable insights and recommendations
Share findings with senior leaders and governance committees
Track agreed actions across teams and highlight progress, challenges, and opportunities
Assess the impact of completed actions and identify further required changes
Work with the Financial Ombudsman Service to share insights, discuss interpretation differences, and identify practical solutions

Requirements

What you’ll need

Experience carrying out root cause analysis and turning findings into meaningful improvements
Understanding of complaint handling in an FCA-regulated environment, including the Dispute Resolution (DISP) rules
Familiarity with the Financial Ombudsman Service, complaint referrals, and decision-making
Confidence analysing and interpreting data, including using Looker to identify trends and patterns
Ability to turn complex information into clear, practical recommendations for different audiences
Comfortable working with stakeholders across different teams, constructively challenging decisions, and influencing positive change

Benefits

Comp & perks

Incentive Awards tied to your performance
Flexible working hours
£1,000 learning budget each year for books, training courses and conferences
MacBook provided to all employees
Extra support for fully remote workers’ work-from-home setup
Additional benefits listed on Monzo’s careers benefits page