Partner Estate & Relationship Manager

Monzo Bank

. Own ongoing relationships for assigned operational and technical partners .

Posted 11/9/2026full-timeRemote • United KingdomMid-LevelSenior💰 £51,200 - £64,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing operational partner relationships, contract performance, and governance within regulated environments. Proficient in using data to drive decision-making and improve commercial outcomes while ensuring compliance and risk management.

Highest-signal resume keywords

Operational Partner ManagementContract ManagementInvoice ReconciliationData AnalysisStakeholder Influence

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Contract Performance ManagementBudgetingForecastingRisk ManagementService Performance AnalysisGovernance ExecutionCommercial Value ImprovementProposal DevelopmentProcess ImprovementEvidence-Based Reporting

Soft Skills

Relationship BuildingClear CommunicationProblem SolvingInfluencing Without AuthorityOrganizational Skills

Industry Keywords

Financial ServicesRegulated EnvironmentSupplier RelationshipsOperational DataCustomer OutcomesDiversity and InclusionGovernance FrameworkPerformance MeasuresService Quality ImprovementsThird Party Operations

About the role

Key responsibilities & impact

Own ongoing relationships for assigned operational and technical partners
Apply Monzo’s Partner Management Framework to oversee partner health, contract performance, commercial value and risk
Identify risks, capability gaps and opportunities, driving resolution or escalating material concerns
Plan and lead monthly partner reviews and synthesise relationship health into actionable narratives
Drive governance execution, reporting, action ownership and verified impact
Prepare evidence-based Quarterly Business Review materials
Manage partner contracts end to end, including amendments, renewals, pricing models and change notices
Lead invoice reconciliation, spend forecasting and budgeting with Finance
Drive initiatives improving commercial value, flexibility and customer outcomes
Deliver monthly partner health reporting and collaborate with Legal, Procurement and Finance
Engage global Operations leads to align partners with Monzo’s strategy and business needs
Identify systemic issues from service performance trends and drive cross-stakeholder resolution
Oversee transition of new or updated services into ongoing governance
Translate goals into partner priorities and drive governance and relationship-improvement workstreams
Develop proposals for service-quality improvements and outcome-based commercial models
Lead scalable process improvements and best-practice adoption
Support partner engagement activities
Integrate risks, incidents and assurance evidence into governance and track remediation
Ensure contractual resilience, continuity and control responsibilities are reflected in partner plans
Lead complex outcomes independently through expertise, judgment and influence
Influence internal and partner leadership without formal authority
Act as a subject matter expert and coach colleagues

Requirements

What you’ll need

Strong experience managing operational partner, outsourcing or supplier relationships, ideally within financial services or another regulated environment
Ability to build credible and appropriately challenging relationships with partner client management teams, operational leaders and internal stakeholders
Ability to travel within the UK and internationally when required
Experience managing contracts, charging models, renewals, amendments, performance measures and commercial commitments
Understanding of invoice reconciliation, budgeting and forecasting
Ability to use operational, workforce and financial data to identify and explain differences
Ability to lead effective monthly partner governance and turn detailed information into a clear overall view of relationship health
Ability to prepare clear and accurate information for business governance, supported by strong evidence and recommendations
Ability to keep accurate and well organised records of contracts, decisions, actions, commitments, ratings and key dates
Ability to work independently, take ownership of complex problems and drive them through to resolution
Ability to use data and evidence to explain issues, identify opportunities and influence key stakeholders
Ability to influence across Operations, Procurement, Finance, Legal, Risk and other specialist teams without formal authority
Ability to distinguish between detailed service performance issues and wider relationship, contractual, commercial or partner concerns
Experience leading defined projects or improvements and managing actions, dependencies and stakeholders through to delivery
Ability to identify non-scalable ways of working and lead practical improvements
Comfort working across different countries, locations and cultures while maintaining consistent standards
Clear written and verbal communication, including handling difficult conversations or challenging missed commitments
Understanding of risk, resilience and control considerations associated with third party operations
Commitment to customer outcomes, inclusiveness, diversity and Monzo’s values

Benefits

Comp & perks

Incentive awards
Benefits package
Distributed working within the UK
Work-from-home setup support
MacBook provided to all employees
Extra work-from-home setup support for fully remote workers