Partner Programme Delivery Lead

Monzo Bank

. Investigate systemic partner-wide issues and assess root causes .

Posted 11/9/2026full-timeUnited KingdomSenior💰 £41,300 - £52,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills and an investigative mindset to deliver actionable solutions and recommendations. Capable of managing end-to-end project delivery while collaborating effectively with stakeholders and external partners.

Highest-signal resume keywords

Project DeliveryRoot Cause AnalysisStakeholder ManagementOperational AnalysisCustomer Experience Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisDelivery PlanningOperational MetricsProcess ObservationBusiness Case DevelopmentQuantitative Evidence SynthesisQualitative Evidence SynthesisRisk IdentificationWorkflow Metrics AnalysisCustomer Journey Reviews

Soft Skills

Strong Problem-Solving SkillsExcellent Written CommunicationExcellent Verbal CommunicationStrong Planning SkillsAdaptability

Tools & Technologies

SpreadsheetsReporting Tools

Industry Keywords

Operational EnvironmentFinancial ServicesGlobal OperationsPartner MobilisationCustomer-Sensitive Environment

About the role

Key responsibilities & impact

Investigate systemic partner-wide issues and assess root causes
Analyse customer outcomes, complaints, quality scores, workflow metrics, and other operational datasets
Conduct on-site process shadowing, customer journey reviews, and interviews with frontline partner and Monzo teams
Synthesize quantitative and qualitative evidence to document root causes, customer impacts, and next steps
Own end-to-end delivery of assigned projects and workstreams
Create delivery plans with milestones, owners, and dependencies
Coordinate Global Ops, GCOO, and partner teams as the day-to-day operational contact
Identify, resolve, and escalate risks, issues, and dependencies
Ensure operational readiness, monitor post-launch performance, and support BAU handover
Translate investigation findings into actionable solutions and recommendations
Author business cases and provide analytical inputs covering costs, benefits, risks, and customer impacts
Deliver operational analysis for Product and Technology proposals
Draft leadership updates, briefing papers, and executive presentation materials
Collaborate across the portfolio and establish analytical and workstream frameworks
Travel within the UK and internationally for investigations, partner discovery, mobilisation, transitions, and stabilisation

Requirements

What you’ll need

Essential experience independently delivering defined projects or substantial workstreams from initial planning through implementation and handover
Experience working directly with external partners
Experience preparing delivery plans, analysis, updates, recommendations, or business case content
Strong planning and organisation skills
Ability to travel within the UK and internationally when required
Strong analytical skills
Confidence using spreadsheets, reporting tools, and operational data
Investigative mindset
Experience or confidence undertaking customer interaction shadowing, case reviews, process observation, and structured conversations with frontline teams
Ability to complete structured root cause analysis
Strong problem-solving skills
Ability to work independently with limited oversight and escalate risks, decisions, or dependencies when needed
Strong stakeholder management skills
Excellent written and verbal communication skills
Sound judgement balancing pace, customer outcomes, quality, risk, cost, and operational practicality
Experience working in an operational, regulated, or customer-sensitive environment
Adaptability and resilience
Collaborative approach
Experience with outsourced operations, suppliers, or third-party partners would be valuable but is not essential
Experience within financial services, global operations, project delivery, partner mobilisation, transition, or customer experience analysis would be beneficial

Benefits

Comp & perks

Incentive awards
Distributed working within the UK
Ad hoc meetings in London
Work-from-home setup support for fully remote workers
MacBook provided to all employees
Additional benefits listed by Monzo
Flexible recruitment process worked around candidate availability