Senior Strategy and Operations Manager

Monzo Bank

. Support the GM of Payments and leadership team in defining, tracking, and evolving Payments strategy .

Posted 10/7/2026full-timeLondon • United KingdomSenior💰 £86,100 - £101,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates a strategic mindset with strong analytical skills to navigate complex datasets and drive data-informed decision-making. Proven ability to collaborate across cross-functional teams and optimize operational efficiency in a rapidly evolving environment.

Highest-signal resume keywords

Strategic MindsetComplex Problem-SolvingCross-Functional CollaborationData AnalysisCommercial Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisMarket SizingCommercial ModelingBudget AnalysisForecast AnalysisPerformance TrackingScalable Solution DesignOperational OptimizationData-Informed Decision MakingSystems Thinking

Soft Skills

Self-StarterInfluencing Without AuthorityNavigating AmbiguityMotivation to Improve EfficiencyCollaboration

Industry Keywords

Payments StrategyOperational ChallengesCross-Functional TeamsLending BookBorrowing ProductsUK Market

About the role

Key responsibilities & impact

Support the GM of Payments and leadership team in defining, tracking, and evolving Payments strategy
Analyze large, complex datasets to uncover insights and diagnose operational challenges
Design and implement scalable solutions independently
Build and maintain data-informed performance views across products, squads, and initiatives
Partner with Product, Engineering, Data, and Design teams to execute strategy
Lead monthly business reviews, reporting, and governance materials
Scope new opportunities through market sizing, commercial modeling, partnership evaluation, and budget/forecast analysis
Optimize KTLO, BAU, and growth work allocation
Support resourcing and squad setup decisions
Ensure communication and alignment across Payments squads and Monzo collectives
Support scaling the lending book and launch operations for Borrowing products in new geographies
Lead Payments All Hands, goal processes, and strategic forums

Requirements

What you’ll need

Deeply strategic mindset with systems thinking and ability to anticipate future trends
Exceptional complex problem-solving skills with analytical rigor, commercial viability, and execution certainty
Self-starter able to navigate ambiguity and rapidly evolving environments
Ability to collaborate and influence without authority
Commercial mindset and ability to make data-, business-impact-, and resource-based prioritization decisions
Strong analytical skillset and proven ability to navigate large datasets independently to solve unstructured problems
Experience working cross-functionally with highly technical teams such as Machine Learning and Data/Analytics Engineering
Motivation to improve organizational efficiency, scalability, and focus
Ability to work within the UK

Benefits

Comp & perks

Incentive awards tied to performance
Flexible working hours
£1,000 annual learning budget for books, training courses and conferences
Home office setup support
Macbook provided to all employees
Extra work-from-home setup support for fully remote workers
Distributed working within the UK
Occasional London office working