Services Administrator

Moore Kingston Smith

. Calculate tips, service charges and other gratuities for employees across UK hospitality venues .

Posted 10/6/2026full-timeSt Albans • United KingdomMid-LevelSenior💰 £30,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong numerical ability and advanced Excel skills, including VLOOKUP/XLOOKUP, IF formulas, and Pivot Tables, while effectively managing client relationships and maintaining accurate digital records. Exhibits a customer-focused approach with excellent attention to detail and the ability to work under deadlines.

Highest-signal resume keywords

Advanced Excel SkillsNumerical AbilityData Processing ExperienceCustomer-Focused CommunicationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ExcelVLOOKUPXLOOKUPIF FormulasPivot TablesData AnalysisPayroll ExperienceFinance AdministrationHospitality AdministrationData Processing

Soft Skills

Time ManagementProfessional CommunicationOrganised ApproachMethodical ApproachAttention to Detail

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft OutlookInternal Systems

Industry Keywords

HospitalityTronc ProcessesGratuitiesService ChargesClient Queries

About the role

Key responsibilities & impact

Calculate tips, service charges and other gratuities for employees across UK hospitality venues
Process and analyse client-provided data to ensure accurate and timely distribution of awards
Work with spreadsheets and large volumes of data using Excel
Manage tronc-related budgets following completion of training
Respond to client queries and communicate professionally with businesses
Build working relationships with an assigned portfolio of clients
Use Microsoft Excel, Word, Outlook and internal systems
Maintain accurate digital records in a paperless filing environment
Index, organise and store client documents correctly

Requirements

What you’ll need

Intermediate to advanced Excel skills, including VLOOKUP/XLOOKUP, IF formulas and Pivot Tables
Strong numerical ability and confidence working with data
Experience in payroll, finance administration, data processing, hospitality administration or a similar process-driven role
Excellent attention to detail and accuracy
Strong time management skills and ability to work to deadlines and manage competing priorities
Customer-focused approach with confident and professional communication skills
Ability to follow structured processes while questioning incorrect information
Calm, organised and methodical approach
Willingness to learn specialist tronc processes and legislation
Payroll experience is beneficial but not essential
Candidates may be asked to complete an assessment covering numerical reasoning, verbal reasoning and logic

Benefits

Comp & perks

25 days annual leave plus three days off at Christmas
Hybrid working policy
Private Health Insurance
Access to Digicare+
Employee Assistance Programme
Professional subscriptions
Inclusive and diverse working environment with equity, inclusion, and flexibility