Customer Support Specialist

Morning Consult

. Provide professional customer support via chat, WhatsApp, and email .

Posted 10/17/2026full-timeIsraelJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on problem-solving, effective communication, and the ability to translate customer feedback into actionable insights. Proficient in managing customer inquiries independently while maintaining professionalism and empathy.

Highest-signal resume keywords

Customer Support ExperienceNative-Level HebrewAnalytical ThinkingProblem-Solving SkillsIndependence and Self-Discipline

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Written Customer InquiriesInvestigative SkillsActionable InsightsUsability Challenges IdentificationProduct Knowledge Application

Soft Skills

Professional CommunicationEmpathyCollaborationExpectation ManagementSelf-Motivation

Industry Keywords

Customer ExperienceRecurring IssuesHybrid EnvironmentCustomer Problem ResolutionKnowledge Sharing

About the role

Key responsibilities & impact

Provide professional customer support via chat, WhatsApp, and email
Investigate and solve complex customer problems independently
Gather information, ask relevant questions, and explore possible solutions
Own customer inquiries end to end, including managing expectations, coordinating with relevant teams, and following up
Identify recurring issues, product gaps, and usability challenges
Turn customer experiences into clear, actionable product and customer experience insights
Collaborate across teams, communicate findings, support further investigations, and share knowledge
Stay current with product, process, and tool changes and independently apply new knowledge

Requirements

What you’ll need

At least 2 years of customer service or customer support experience, including handling written customer inquiries
Native-level Hebrew, with excellent written communication skills and the ability to communicate clearly, accurately, and professionally
Good command of written English, with fluent reading and writing skills
Experience independently learning a new system, product, or professional subject through written materials, guides, or self-paced learning modules, without close supervision
Strong analytical thinking and independent problem-solving skills, with the ability to investigate issues and understand their root causes
Ability to handle frustrated or stressed customers while maintaining a professional and empathetic approach
Ability to identify recurring patterns and issues and translate them into actionable insights for product and customer experience improvements
Strong sense of ownership, independence, and self-discipline, including the ability to work effectively in a hybrid environment and meet goals without close supervision

Benefits

Comp & perks

Hybrid work model: 3 days in the office and 2 days working from home
90% position
8-hour shifts
Friday shift about once every six weeks, based on the work schedule