FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Member Solutions Counselor
Mortgage Center. Keep open lines of communication with delinquent members for early intervention counseling .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and organizational skills while effectively managing collections and customer service in a fast-paced, regulated environment. Possesses knowledge of mortgage default processes and guidelines to facilitate effective resolutions.
Highest-signal resume keywords
Collections ExperienceCustomer Service ExperienceVerbal Communication SkillsOrganizational SkillsKnowledge of FHA Guidelines
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CollectionsCustomer ServiceProblem-SolvingRepayment ArrangementsLoss Mitigation Guidelines
Soft Skills
Verbal CommunicationWritten CommunicationGritPerseveranceSympathy
Industry Keywords
FHAFannie MaeFreddie MacGinnie MaeMortgage Default
About the role
Key responsibilities & impact- Keep open lines of communication with delinquent members for early intervention counseling
- Work closely with investor credit unions and maintain positive working relationships with their collection staff
- Use problem-solving abilities to address issues and keep all parties informed while working toward resolutions
- Make daily outbound calls to review members' financial status and develop workable repayment arrangements
- Develop appropriate resolutions that meet the requirements of all parties involved
- Learn other areas of the mortgage default space to expand knowledge and career opportunities
- Make quick decisions and deescalate situations using sympathy
- Display grit and perseverance during challenging situations
Requirements
What you’ll need- Minimum of 1 year of collections or customer service experience
- Strong verbal and written communication skills
- Excellent organizational skills
- Ability to work effectively in a fast-paced, highly regulated, and deadline-driven environment
- Working knowledge of FHA, Fannie Mae, Freddie Mac, Ginnie Mae, and loss mitigation guidelines
Benefits
Comp & perks- Hybrid work arrangement with 1 day per week on-site
- Growth opportunities and potential to be rewarded for ambitious ideas and exceptional results