Mortgage Center

General

• Assist counselors in preventing and reducing delinquency through effective communication with members via phone and email
• Communicate with foreclosure attorneys, investors, and credit unions to determine liquidation strategies
• Process loans through the entire foreclosure process, from referral to eviction
• File reimbursement claims to recover foreclosure expenses
• Determine and manage recoverability of legal fees and costs
• Process loans through the full bankruptcy process
• Share best practices and experiences to improve processes and increase productivity
• Solve problems using analytical and organizational skills to predict and resolve issues
• Collaborate with team members and others within the organization

Foreclosure Specialist

Counselor

• Keep open lines of communication with delinquent members for early intervention counseling
• Work closely with investor credit unions and maintain positive working relationships with their collection staff
• Use problem-solving abilities to address issues and keep all parties informed while working toward resolutions
• Make daily outbound calls to review members' financial status and develop workable repayment arrangements
• Develop appropriate resolutions that meet the requirements of all parties involved
• Learn other areas of the mortgage default space to expand knowledge and career opportunities
• Make quick decisions and deescalate situations using sympathy
• Display grit and perseverance during challenging situations

Foreclosure Specialist

Member Solutions Counselor