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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client service delivery, community resource mobilization, and program development, with strong skills in needs assessment and outreach strategies. Proficient in case management and documentation, with a focus on supporting diverse populations and fostering community connections.
Highest-signal resume keywords
Client Service DeliveryCommunity DevelopmentNeeds AssessmentCase ManagementBilingual Communication (English and Arabic)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Community Resource MobilizationProgram DevelopmentEmployment SupportCredential AccreditationService DocumentationOutreach Strategy DevelopmentOCMS KnowledgeOffice ProceduresCultural SensitivityCross-Cultural Counselling
Soft Skills
Problem-SolvingOrganizational SkillsPresentation SkillsTeam CollaborationFlexibility
Tools & Technologies
MS Office SuitePublishing SoftwareDatabase Proficiency
Certifications & Qualifications
Bachelor’s Degree in Social Services or Related FieldCriminal Record Check
Industry Keywords
Settlement ServicesImmigrant PopulationsDiversityEthno-Cultural CommunitiesCommunity Participation
About the role
Key responsibilities & impact- Provide direct client service and program delivery support
- Provide one-on-one needs assessments, referrals, information and orientation, group orientation, guided pathway support, community connections, client outreach, service bridging, resource development, and delivery assistance
- Identify clients’ needs and support independent access to community resources
- Provide basic employment-related information, support, and referrals
- Provide information about the labour market, job search tools, and available programs
- Assist clients with credential accreditation
- Stay informed about community resources, trends, needs, changes, service gaps, and MOSAIC programs and services
- Enter client and service/activity information accurately and promptly into OCMS
- Meet assigned weekly unique-client and monthly program-specific client targets
- Develop individual Work Plans as needed to meet caseload, service objectives, outputs, and outcomes
- Assist the manager with settlement-service and service-provider partnership development
- Mobilize community resources and facilitate community participation in accessing services
- Develop outreach strategies to deliver services to newcomers and represent MOSAIC in the community
- Publicize MOSAIC programs and services to ethno-cultural minority communities and service providers
- Represent MOSAIC or ethno-cultural minority community interests at forums and consultations as requested
- Prepare organizational and funder reports on activities and services
- Perform other duties assigned by the manager
Requirements
What you’ll need- Bachelor’s Degree in Social Services, Humanities, Counselling, or a related field; or high school completion and a certificate, diploma, or coursework in related fields; or a combination of training and experience related to the program, project, or service
- Current and satisfactory Criminal Record Check required
- At least 2 years of experience working in community development, settlement, and/or employment programs
- Experience implementing policies and procedures, working with immigrant populations and/or diverse cultural backgrounds, or comparable education/program specialties
- Completion of post-secondary education in office administration, social sciences, humanities, or an equivalent combination of education and experience
- Excellent knowledge of office procedures, program/project development, community development, service documentation, diversity, standard office equipment, case management, and function-specific knowledge
- Strong English and Arabic communication skills
- Able to work independently and with a team
- Presentation, workshop, and facilitation skills both in-person and online
- MS Office suite, publishing software, and database proficiency
- Customer service skills
- Cultural sensitivity and cross-cultural counselling skills
- Organized, able to set priorities, and meet deadlines
- Problem-solving skills
- Tactful, discreet, diplomatic, patient, and flexible
- Ability to speak Kurdish is an asset
- OCMS knowledge and experience is an asset
- Legally permitted to work in Canada through citizenship or permanent resident status, or a work permit valid for the duration of the position
- Able to commute to the Boundary Office location at 5575 Boundary Road, Vancouver, BC
Benefits
Comp & perks- Training opportunities for career growth
- Hybrid work schedule permitted after the first 3 months (2 days in office, one day from home)
- Equal-opportunity and inclusive workplace
- Certified living wage employer