Operations Lead – Cyber & Political Violence

Mosaic

. Lead Underwriting Operations for Cyber and Political Violence product lines, including policy lifecycle support, system implementations, workflows, procedures, and reporting .

Posted 9/15/2026full-timeNew York City • New York • United StatesSenior💰 $100,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in managing underwriting operations for Cyber and Political Violence lines, with a focus on optimizing processes and enhancing offshore operations performance. Proficient in developing corrective action plans and collaborating with diverse teams to drive operational efficiency.

Highest-signal resume keywords

Underwriting Operations ManagementCyber Insurance ExpertisePolitical Violence Insurance KnowledgeOffshore Operations Performance ManagementProcess Optimization

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Underwriting OperationsPolicy Lifecycle SupportOperational ProcessingComplex Query ResolutionSOP DocumentationQuality ChecksPerformance MetricsCorrective Action PlansProcess Flow DevelopmentProject Participation

Soft Skills

Collaborative TeamworkSelf-MotivationAdaptabilityEffective CommunicationProblem-Solving

Tools & Technologies

Microsoft Office SuiteExcelWordPowerPointOutlookSharePoint

Industry Keywords

North American Insurance AgencyCommercial InsuranceSpecialty InsuranceLloyd’s CoverholderOffshore Operations

About the role

Key responsibilities & impact

Lead Underwriting Operations for Cyber and Political Violence product lines, including policy lifecycle support, system implementations, workflows, procedures, and reporting
Manage all aspects of agency underwriting operations for Cyber and Political Violence
Own delivery of agency underwriting operations for Cyber and Political Violence lines of business
Liaise with North America underwriting teams on operational processing, performance updates, and queries
Learn processing systems and workflows; resolve complex queries and document operational requirements and rules in SOPs
Coordinate with International Agency Operations counterparts on global governance, process, communication, expectations, and deliverables
Serve as key contact for operational issues and concerns raised by stakeholders or customers, and for non-operations areas such as Finance and Credit Control
Manage offshore operations performance, service levels/KPIs, quality, timeliness, issue resolution, corrections, audits, and benchmarking
Escalate offshore operational issues for North America Cyber and Political Violence lines in the US, Bermuda, and Canada
Review and develop optimal process flows and identify opportunities to maximize offshore operations capabilities
Plan with underwriting teams to determine future resourcing requirements
Conduct monthly underwriting meetings reviewing reporting, submissions, binds, endorsements, issuance, and query/request trends
Perform quality checks on sample transactions processed by offshore teams
Develop corrective action plans related to business requirements and underwriting operations performance and delivery quality
Participate in projects to improve or automate operations as the Cyber and Political Violence subject matter expert

Requirements

What you’ll need

Seven-plus years processing/supervising underwriting operational activities within a North American insurance agency, particularly with offshore operations
Operational experience with cyber and political violence lines of business
Experience with complex operations for CY and PV insurance lines and products
Operations experience within a commercial/specialty Insurance agency, acting as Lloyd’s coverholder is preferred
Ability to conceptualize and execute innovative plans impacting overall efficiency and productivity
Ability to work collaboratively with a geographically distributed team and quickly understand and adopt to new cultural norms/standards
Ability to effectively manage offshore operations and drive maximum value out of relationship
Ability to work with all levels of employees and management
Self-motivated individual capable of working towards and meeting deadlines
Comfortable working with ambiguity in young and maturing organization
Proficiency in all Microsoft Office products (Excel, Word, PPT, Outlook, SharePoint, etc)

Benefits

Comp & perks

Very competitive total rewards compensation package, reflecting growth of business
Opportunity to build and grow with the business
Knowledge-driven, supportive, and collaborative entrepreneurial culture