Customer Support Technician – IT Help Desk, Infrastructure Support

Moseley Technical Services, Inc.

. Respond to customer inquiries and provide technical support for computer hardware, software, printers, networks, telecommunications systems, and related IT systems .

Posted 9/17/2026full-timeRemote • United StatesJunior💰 $23 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and troubleshooting technical issues related to computer hardware, software, and networks, while providing exceptional customer support. Proficient in developing technical documentation and facilitating service recovery processes.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting Computer HardwareNetwork Configuration MonitoringSRT Call FacilitationTechnical Documentation Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingComputer Hardware DiagnosisSoftware SupportNetwork Issues ResolutionTelecommunications Systems SupportFirst-Level TriageHelp Desk Incident ReportingAI Application in Support ProcessesTechnical Documentation

Soft Skills

Customer ServiceProblem SolvingCommunication

Tools & Technologies

Help Desk SoftwareNetwork Monitoring ToolsStorage SystemsWeb-Enabled Solutions

Industry Keywords

IT SupportTechnical Support DocumentationService RecoveryContinuous Improvement

About the role

Key responsibilities & impact

Respond to customer inquiries and provide technical support for computer hardware, software, printers, networks, telecommunications systems, and related IT systems
Diagnose and troubleshoot technical problems, providing solutions, workarounds, and issue resolution
Screen, prioritize, and respond to internal inquiries and IT work requests involving personal computers and related systems
Monitor networked servers, storage systems, and other infrastructure devices, verify configurations, and provide first-level technical triage
Facilitate SRT calls to expedite service recovery and restoration
Escalate unresolved or complex technical issues to higher-level support teams as required
Prepare and maintain help desk incident reports and technical support documentation
Assist with hardware and software evaluation
Support company-hosted web-enabled solutions
Develop and maintain technical documentation, knowledge base content, and training materials that enable customer self-service
Identify opportunities to apply artificial intelligence (AI) to technical support processes, continuous improvement, and innovation

Requirements

What you’ll need

U.S. Citizenship is required by Federal Law
Associate degree or equivalent relevant experience
Minimum 1 year of relevant technical support, customer support, help desk, or IT support experience
Ability to diagnose and troubleshoot computer hardware, software, printer, network, and telecommunications issues
Ability to monitor and verify the configuration of networked servers, storage systems, and other IT infrastructure devices and provide first-level triage
Ability to facilitate SRT calls to support expedited service recovery and restoration
Pass a pre-employment drug screening
Pass a background investigation, which may include education, criminal, and work history verifications

Benefits

Comp & perks

Medical and supplemental insurance
401(k) plan