Moseley Technical Services, Inc.

Support Engineer

• Respond to customer inquiries and provide technical support for computer hardware, software, printers, networks, telecommunications systems, and related IT systems
• Diagnose and troubleshoot technical problems, providing solutions, workarounds, and issue resolution
• Screen, prioritize, and respond to internal inquiries and IT work requests involving personal computers and related systems
• Monitor networked servers, storage systems, and other infrastructure devices, verify configurations, and provide first-level technical triage
• Facilitate SRT calls to expedite service recovery and restoration
• Escalate unresolved or complex technical issues to higher-level support teams as required
• Prepare and maintain help desk incident reports and technical support documentation
• Assist with hardware and software evaluation
• Support company-hosted web-enabled solutions
• Develop and maintain technical documentation, knowledge base content, and training materials that enable customer self-service
• Identify opportunities to apply artificial intelligence (AI) to technical support processes, continuous improvement, and innovation

Customer Support Technician – IT Help Desk, Infrastructure Support

Systems Engineer

• Support systems engineering activities for space-based systems incorporating digital signal processing algorithms implemented in hardware and software
• Develop and analyze DSP algorithms for statistical analysis of signal parameter measurements
• Apply Detection & Estimation Theory, Random Processes Analysis, and Communications and Information Theory to signal processing applications
• Use MATLAB and related DSP toolboxes to develop, model, analyze, and evaluate signal processing solutions
• Support radar processing and DSP techniques for mitigating and processing RF effects
• Perform modeling, simulation, and analysis, including Monte Carlo techniques and phased array/beamforming applications
• Support hardware prototype development, FlatSat environments, hardware integration, hardware-in-the-loop (HIL) systems, integration, and testing
• Contribute to space payload design, development, integration, and test (I&T)
• Apply systems engineering principles, requirements management, and system modeling throughout the development lifecycle
• Support Digital Engineering and Model-Based Systems Engineering (MBSE) activities as applicable
• Identify opportunities to apply AI technologies to engineering processes for continuous improvement and innovation

Customer Support Technician – IT Help Desk, Infrastructure Support

Systems Engineer – Digital Signal Processing, Space Systems