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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient onboarding, treatment assessment, and clinical governance while effectively collaborating with healthcare teams. Proficient in telehealth practices and committed to continuous improvement in patient care and operational efficiency.
Highest-signal resume keywords
Current AHPRA RegistrationClinical Nursing ExperienceTelehealth ExperienceClinical Governance ContributionStrong Clinical Judgement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient AssessmentSymptom TriageRisk ScreeningClinical Questionnaire ReviewData InterpretationIncident ManagementQuality ImprovementProject CoordinationMedication AdministrationTreatment Education
Soft Skills
Excellent CommunicationEmpathyAutonomous WorkProactive ApproachAdaptability
Tools & Technologies
Digital Health SystemsReporting DashboardsClinical Guidelines
Certifications & Qualifications
AHPRA Registration
Industry Keywords
TelehealthPrimary HealthcareMen's HealthWomen's HealthWeight ManagementMental HealthClinical GovernanceQuality Initiatives
About the role
Key responsibilities & impact- Support new and existing patients through onboarding, treatment, follow-up and renewals
- Provide evidence-based education on treatments, medication administration, expected effects, side-effect management and when to seek further care
- Review clinical questionnaires and patient enquiries
- Assess treatment suitability and contraindications and identify matters requiring practitioner review
- Conduct remote nursing assessments, symptom triage and risk screening within Registered Nurse scope of practice
- Manage patient queues, tasks and follow-ups according to clinical priorities and service standards
- Support daily RN allocation and workforce planning
- Analyse clinical activity, incidents and operational data to identify risks, trends and improvement opportunities
- Support RN reporting, dashboards and workforce forecasting
- Share insights with the Lead RN and VP Clinical Operations
- Improve RN questionnaire pathways by reviewing completion and conversion data
- Review and update RN policies and clinical guidelines with Clinical Governance
- Contribute to incident management, audits and quality improvement
- Collaborate with practitioners, pharmacies, allied health professionals and internal teams to coordinate care
- Escalate clinical, operational and patient-safety risks
- Lead or support delegated clinical and operational projects
- Guide and support colleagues
Requirements
What you’ll need- Current, unconditional AHPRA registration as a Registered Nurse
- At least five years of clinical nursing experience
- Strong clinical judgement and ability to recognise risks, make sound decisions and escalate appropriately
- Confidence working autonomously
- Ability to adapt between clinical, operational, reporting and project priorities
- Excellent verbal and written communication skills
- Empathetic and professional approach to patient care and colleague support
- Confidence using digital systems and interpreting data
- Proactive, accountable approach
- Commitment to confidentiality, ongoing learning and continuous improvement
- Genuine interest in telehealth and men’s and women’s health
- Recent primary healthcare experience, particularly in weight management, hair loss, sexual health, skincare or mental health (highly regarded)
- Experience in telehealth or digital health, including asynchronous models of care (highly regarded)
- Experience reviewing clinical questionnaires for treatment suitability, contraindications and escalation requirements (highly regarded)
- Previous senior nursing, higher duties, clinical coordination or team leadership responsibilities (highly regarded)
- Experience contributing to projects, clinical governance, process improvement or quality initiatives, particularly within health technology (highly regarded)
Benefits
Comp & perks- Fully remote working model
- Established digital infrastructure and patient base
- Clear clinical governance and escalation pathways
- Collaborative virtual care team
- Access to on-demand training and development
- Up to 16 weeks paid parental leave
- Product discounts
- Two extra paid leave days during our annual office closure
- Purpose leave (mental health or L&D)
- EAP and wellbeing programs
- ClassPass discount
- Positive impact on patients’ lives