most

Customer Support

• Provide professional technical support to customers through online support channels including ticketing systems and email
• Investigate and troubleshoot technical and application-related issues reported by customers
• Own support tickets from initial contact through investigation, resolution and follow-up
• Gather logs, screenshots and other diagnostic information
• Reproduce reported problems and distinguish between user, configuration, connectivity and software-related issues
• Resolve issues directly where possible and escalate complex problems to engineering or specialist teams
• Document issues, investigation steps, findings and resolutions in the support platform
• Keep customers informed of progress during investigation and escalation
• Prioritise requests according to severity, customer impact and service levels
• Monitor outstanding requests and ensure follow-up
• Identify recurring issues and work with Product and Engineering to address underlying causes
• Create and maintain FAQs, troubleshooting guides and knowledge-base articles
• Provide customer-issue and support-trend feedback to Product and Engineering
• Assist with customer onboarding, configuration and implementation
• Improve support processes, tools, reporting and overall customer experience

Explore Technical Customer Experience Specialist at most. Review requirements and application details.

Open roles

Technical Customer Experience Specialist