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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates a patient-first mindset with strong communication skills, effectively engaging diverse populations while adhering to structured workflows. Possesses experience in high-volume call environments and a working knowledge of musculoskeletal care.
Highest-signal resume keywords
High-Volume Outbound CallingPatient EngagementCompassionate CommunicationHIPAA ComplianceCare Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient DocumentationAppointment SchedulingOutreach TrackingConsultative ConversationStructured Workflow Adherence
Soft Skills
Active ListeningEmpathyAdaptabilityTime ManagementTrust Building
Industry Keywords
HealthcarePatient ServicesMusculoskeletal CarePhysical TherapyKinesiologyExercise ScienceRemote WorkDiverse PopulationsStartup EnvironmentSpanish Language
About the role
Key responsibilities & impact- Conduct high-volume outbound calls to targeted patients using predetermined lists and attempt schedules
- Manage multiple outreach attempts per patient within defined SLAs
- Engage patients professionally by phone for most of the workday
- Guide conversations while maintaining warmth and integrity
- Introduce Motion MSK as a care solution to patients unfamiliar with the company
- Build trust through active listening, validation, and personalized education
- Tailor messaging to patient needs
- Ethically convert patients into care aligned with their needs
- Maintain clear, detailed documentation in internal systems
- Capture actionable information for providers
- Track patient outreach status and next steps
- Schedule first appointments within defined timelines
- Ensure timely follow-up and adherence to outreach and scheduling SLAs
Requirements
What you’ll need- Patient-first mindset with a compassionate, empathetic approach
- 3+ years of professional experience, preferably in healthcare, patient services, care coordination, or similar patient-facing environments
- Experience working in high-volume call environments, ideally with outbound outreach responsibilities
- Comfortable spending the majority of the workday on the phone while meeting structured outreach and performance expectations
- Strong communication and consultative conversation skills
- Ability to follow structured workflows or scripts while exercising sound judgment and adaptability
- Experience engaging diverse populations and navigating hesitant or challenging conversations
- Highly self-directed, able to work independently and manage time effectively in a remote environment
- Ability to work Pacific time zone hours
- Private, secure remote workspace that protects PHI and supports HIPAA-compliant patient interactions
- Bachelor’s degree in a related field preferred
- Working knowledge of musculoskeletal care, physical therapy, kinesiology, exercise science, or related fields preferred
- Experience in startup or high-growth environments preferred
- Spanish speakers strongly encouraged to apply
Benefits
Comp & perks- Dental and vision plans 100% company-paid
- Medical plans up to 90% company-paid
- 24/7 virtual care
- Family building assistance
- HSA plans with up to a $1,000 company contribution
- FSAs
- Retirement plans with 100% company match on up to 4% of salary
- 16 days of PTO to start
- Additional week of PTO at 3-year anniversary
- 12 company holidays
- 1 floating holiday annually
- Paid parental leave
- Paid bereavement leave
- Paid jury duty leave
- Free 24/7 mental health resources
- Company-paid life insurance and AD&D
- Voluntary short-term and long-term disability options
- Fully remote work arrangement