Motion.

General

• Conduct high-volume outbound calls to targeted patients using predetermined lists and attempt schedules
• Manage multiple outreach attempts per patient within defined SLAs
• Engage patients professionally by phone for most of the workday
• Guide conversations while maintaining warmth and integrity
• Introduce Motion MSK as a care solution to patients unfamiliar with the company
• Build trust through active listening, validation, and personalized education
• Tailor messaging to patient needs
• Ethically convert patients into care aligned with their needs
• Maintain clear, detailed documentation in internal systems
• Capture actionable information for providers
• Track patient outreach status and next steps
• Schedule first appointments within defined timelines
• Ensure timely follow-up and adherence to outreach and scheduling SLAs

Outreach Specialist