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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading technology transformation initiatives, focusing on digital solutions, process automation, and performance metrics to drive operational efficiency and measurable ROI. Proven ability to foster collaboration and continuous improvement within high-performing teams in complex environments.
Highest-signal resume keywords
Digital TransformationProcess Automation (RPA/Low-Code)Agile Project ManagementIT GovernanceLean/Six Sigma Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Digital SolutionsPerformance MetricsData IntegrationEnterprise ArchitectureSystems IntegrationAnalytics ToolsContinuous ImprovementStakeholder ManagementFirst-Contact ResolutionAutomation Initiatives
Soft Skills
CollaborationLeadershipInnovationLearningCommunication
Tools & Technologies
Artificial IntelligenceEmerging Technologies
Certifications & Qualifications
Postgraduate DegreeMBA in Digital TransformationProject Management Certification
Industry Keywords
Shared Services Center (SSC)Operational StandardsValue-Prioritized BacklogGovernanceCustomer Experience
Tech Stack
Tools & technologiesRPA
About the role
Key responsibilities & impact- Lead the CSC’s technology transformation and continuous improvement agenda.
- Ensure the implementation of digital solutions, automation, and operational standards to enhance efficiency, predictability, and the internal customer experience.
- Ensure initiatives generate measurable value by integrating processes, data, and people under unified governance focused on corporate results.
- Consolidate technology and methodological governance across the Services, Performance, and Continuous Improvement areas.
- Promote integration between the CSC and IT, ensuring standards, security, and speed in solution delivery.
- Increase first-contact resolution, reduce rework, and expand the adoption of digital solutions.
- Maintain a value-prioritized backlog with agile, measurable deliverables approved by the business.
- Ensure proven ROI from automation and technology transformation initiatives.
- Foster a culture of data, quality, and continuous improvement across technology and business teams.
- Develop high-performing teams by encouraging collaboration, learning, and innovation.
Requirements
What you’ll need- Bachelor’s degree in Engineering, Business Administration, Information Systems, or a related field.
- Postgraduate degree and/or MBA in Digital Transformation, Project Management, or Technology.
- Experience with IT Governance, process automation (RPA/low-code), agile project management, performance metrics, and ROI.
- Experience in digital and technology transformation, working in highly complex environments.
- Experience leading teams and managing stakeholders.
- Intermediate English proficiency.
- Availability to work in Jundiaí, São Paulo, Brazil.
- Knowledge of enterprise architecture, systems integration, analytics tools, and Lean/Six Sigma methodologies.
- Experience with Digital Transformation in a Shared Services Center (SSC).
- Experience with Artificial Intelligence and emerging technologies applied to automation and operational efficiency.
Benefits
Comp & perks- Medical and hospital insurance
- Dental insurance
- Life insurance
- Meal or food voucher
- Transportation voucher or on-site parking
- Private pension plan
- Extended leave: 180 days of maternity leave and 20 days of paternity leave
- Childcare assistance
- Wellhub (formerly Gympass)
- Birthday day off
- Profit-sharing or results-based bonus
- Flexible working hours policy
- Inclusive environment with equal opportunities