Junior Customer Service Analyst

. Collect, organize, and consolidate relevant data for business areas .

Posted 10/24/2026full-timeRio de Janeiro • BrazilJuniorWebsite

Tools & technologies

PythonSQL

Key responsibilities & impact

Collect, organize, and consolidate relevant data for business areas
Support the preparation and updating of management reports and executive presentations
Develop and maintain dashboards and KPIs in Power BI
Monitor operational KPIs and analyze team and process performance
Identify deviations, trends, and opportunities through data analysis
Support the preparation and review of procedures, communications, and operational documents
Participate in continuous improvement initiatives and the automation of administrative and operational routines
Support the preparation of meetings focused on performance tracking, operational planning, and KPI analysis
Assist with studies and data-gathering efforts to support departmental decisions and projects

What you’ll need

Bachelor’s degree in Business Administration, Production Engineering, Economics, Statistics, Data Science, Information Systems, Accounting, or a related field
Advanced Excel skills
Experience with Power BI for dashboard creation and maintenance
Comfortable working with data, numbers, and analytical information
Strong organizational skills, attention to detail, and logical reasoning
Interest in KPIs, technology, automation, and continuous improvement
Knowledge of Python and SQL for automation and data analysis is a plus

Comp & perks

Medical and hospital coverage
Dental coverage
Life insurance
Meal or food allowance
Transportation allowance or on-site parking
Private pension plan
Extended parental leave: 180 days of maternity leave and 20 days of paternity leave
Childcare assistance
Wellhub (formerly Gympass)
Birthday day off
Profit-sharing or results-based bonus (PLR)
Flexible working hours policy