Ombudsman Supervisor

Motiva

. Supervise the ombudsman team, ensuring that complaints, suggestions, and compliments are recorded, analyzed, and answered within established deadlines .

Posted 10/28/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and supervisory skills in managing an ombudsman team, ensuring compliance with industry regulations, and effectively analyzing customer feedback to drive improvements.

Highest-signal resume keywords

Team SupervisionPolicy DevelopmentCustomer Feedback AnalysisRegulatory CompliancePerformance Evaluation

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

CollaborationTrainingCommunicationProblem-Solving

Industry Keywords

OmbudsmanLogisticsTransportationCustomer ComplaintsStakeholder Engagement

About the role

Key responsibilities & impact

Supervise the ombudsman team, ensuring that complaints, suggestions, and compliments are recorded, analyzed, and answered within established deadlines
Develop and implement ombudsman policies and procedures aligned with company guidelines and industry regulations
Monitor and analyze customer feedback data, identifying trends and areas for improvement
Collaborate with departments and managers to resolve issues identified by the ombudsman’s office
Prepare and present periodic reports to senior management
Provide training for the ombudsman team
Ensure compliance with laws and regulations applicable to the logistics and transportation industry
Participate in meetings with regulatory agencies and stakeholders, representing the company
Evaluate team performance, providing feedback and guidance
Stay up to date on trends and developments in the ombudsman field, applying innovations to improve the department’s effectiveness

Requirements

What you’ll need

Currently pursuing a high school diploma
Required knowledge and certifications: Not specified
Languages: Not applicable

Benefits

Comp & perks

Medical and hospital insurance
Dental insurance
Life insurance
Meal or food allowance
Transportation allowance or on-site parking
Private pension plan
Extended leave: 180 days of maternity leave and 20 days of paternity leave
Childcare assistance
Wellhub (formerly Gympass)
Birthday day off
Profit-sharing or results-sharing bonus
Flexible working-hours policy
Inclusive environment with equal opportunities