Complaints Administrative Assistant

Motorola Solutions

. Discern and review cases from a factual perspective while following established processes .

Posted 10/2/2026full-timeRemote • United StatesJuniorMid-Level💰 $47,849 - $52,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills in data review and reporting, with a focus on claims processing and customer communication. Proficient in managing administrative tasks while ensuring compliance with established processes in the collateral repossession and insurance claims sectors.

Highest-signal resume keywords

Claims ProcessingData AnalysisReport GenerationVerbal And Written CommunicationMicrosoft Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryContract ReviewInternal AuditsEstimates And Quotes PreparationMulti-TaskingOrganization SkillsClaims ExperienceComplaints HandlingEvidence LoggingRemediation

Soft Skills

Strong Phone SkillsClear Direction Giving

Tools & Technologies

Google EmailGoogle DocsGoogle SheetsMicrosoft Word

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Collateral RepossessionInsurance ClaimsBody Shop RepairAdministrative Experience

About the role

Key responsibilities & impact

Discern and review cases from a factual perspective while following established processes
Generate reports as required
Analyze data and keep the department up to date as new production occurs
Handle and/or receive complaints, incidents, and issues
Process claims
Review contracts and documents
Perform data entry
Log and pull evidence
Prepare estimates and quotes
Conduct internal audits
Make outbound calls to debtors to discuss claim review findings (40% of the role)
Perform remediations
Generate reports

Requirements

What you’ll need

Excellent verbal and written communication skills
Strong phone skills with ability to give clear and concise direction
Strong multi-tasking and organization skills
Google email, Docs and Sheets experience preferred
Microsoft Excel and Word (Intermediate to Advanced) experience
Collateral repossession and/or Insurance Claims, Body Shop Repair or Repossession industry experience
Claims and/or Complaints experience a plus
High School Diploma or equivalent
2+ years of experience in an Administrative role
Legal authorization to work in the U.S. indefinitely is required
Employer work permit sponsorship is not available for this position
Travel requirements: None
Relocation provided: None

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave