Motorola Solutions

Video Editor

• Drive demand and accelerate adoption of Motorola Solutions' Avigilon Alta cloud-native video security platform across Northern California
• Develop and execute strategic sales plans to prospect new end-user accounts across mid-market, enterprise, and public sector verticals
• Prospect end-user accounts to generate new enterprise and public sector business within the assigned territory
• Execute strategic territory growth plans and maintain awareness of the competitive landscape
• Build local and regional channel partnerships to design, configure, install, and support cloud video solutions
• Partner with Sales Engineers on solution positioning, RFP responses, competitive analysis, and proof-of-concept evaluations
• Provide end-users and channel partners with configurations, solution pricing, and sales support
• Present and demonstrate software-defined security platforms to CISOs, physical security leaders, integrators, and executive stakeholders
• Build executive-level relationships to drive multi-year platform adoption and recurring SaaS growth
• Track, forecast, and report pipeline activity in Salesforce CRM to achieve or exceed sales quotas

Cloud Video Specialist

Field Engineer

• Report to the ECH Field Engineer Manager
• Be accountable for system implementation according to site design specifics
• Perform on-site configuration, testing, cut, and post-cut support for Motorola’s on-premise and cloud-hosted ECH solutions
• Perform system configuration for supported and assigned ECH solutions, including hybrid cloud and SaaS-based applications
• Perform site verification testing before cutting a site into production
• Configure and troubleshoot connectivity between local site infrastructure and cloud-hosted application environments
• Support customers and channel partners while deploying ECH solutions into production
• Document solution changes, including cloud tenant configurations and API integrations, during implementation
• Resolve installation and quality issues in a timely and efficient manner
• Participate in development and approval of Methods of Procedure for cloud migrations and system upgrades
• Participate in pre-contract oral presentations and customer negotiations as required
• Maintain subject matter expertise in emerging cloud-native public safety technologies
• Travel in excess of 75% within the US and internationally

Senior Field Engineer – ECH SME

Operations

• Evaluate operational challenges across people, processes, and tools to determine root causes
• Conduct comprehensive data analysis to identify patterns, trends, and operational inefficiencies
• Deliver data-driven insights into operational performance and customer escalations for executive inquiries
• Translate complex data into graphic-rich slide decks and dashboards using Tableau
• Provide strategic recommendations to cross-functional teams to optimize workflows, increase productivity, and meet business goals
• Assess existing systems and recommend tool enhancements to streamline service delivery operations
• Collaborate with Business Operations teams to prioritize high-impact initiatives and refine performance dashboards

Analyst, Operations Excellence

• Report to the ECH Field Engineer Manager
• Take accountability for systems implemented according to site design specifications
• Perform on-site configuration, testing, cut, and post-cut support for on-premise and cloud-hosted Emergency Call Handling solutions
• Configure supported and assigned ECH solutions, including hybrid cloud and SaaS-based applications
• Perform site verification testing before cutting sites into production
• Configure and troubleshoot connectivity between local site infrastructure and cloud-hosted application environments
• Support customers and channel partners during ECH production deployments
• Document solution changes, including cloud tenant configurations and API integrations, during implementation
• Resolve installation and quality issues efficiently
• Participate in developing and approving Methods of Procedure for cloud migrations and system upgrades
• Participate in pre-contract oral presentations and customer negotiations as required
• Maintain subject matter expertise in emerging cloud-native public safety technologies
• Travel more than 75% domestically and internationally (listed travel requirement: 50–75%)

Administrative Assistant

• Discern and review cases from a factual perspective while following established processes
• Generate reports as required
• Analyze data and keep the department up to date as new production occurs
• Handle and/or receive complaints, incidents, and issues
• Process claims
• Review contracts and documents
• Perform data entry
• Log and pull evidence
• Prepare estimates and quotes
• Conduct internal audits
• Make outbound calls to debtors to discuss claim review findings (40% of the role)
• Perform remediations
• Generate reports

Complaints Administrative Assistant

Implementation Specialist

• Deliver cloud solutions to the public safety sector
• Collaborate across cross-functional teams to evaluate organizational readiness and streamline legacy workflows
• Oversee the project lifecycle and execute technical deployment
• Drive activation, configuration, and training to integrate new solutions
• Initiate, plan, execute, monitor, control, and solve implementation activities
• Validate scope and goals; document and track deliverables and milestones
• Drive cross-functional stakeholder alignment
• Manage timelines, mitigate risks, anticipate issues, and provide escalation management
• Guide client project teams and ensure alignment with objectives
• Respond to assistance requests in a timely manner
• Manage resolution of technical and non-technical issues
• Troubleshoot application- and operating-system-level technical issues
• Install, migrate, and upgrade products on accelerated schedules
• Develop a full understanding of all products
• Create or contribute to process documentation and improvements
• Write Standard Operating Procedures when required
• Create and review knowledge base documentation and FAQs
• Conduct training on products and services
• Maintain high levels of customer satisfaction and focus on customer time to value

• Support the Field Service Organization serving government and public safety communications customers
• Deploy, optimize, repair, and maintain mission-critical digital mobile communication infrastructure and related equipment
• Provide technical support and advanced troubleshooting for software-driven electronics and communication system infrastructure
• Provision communication system infrastructure and optimize RF and Broadband architecture, including analog, P25 digital, and data infrastructure
• Maintain, optimize, test, document, and support complex communication systems
• Perform preventative maintenance, trend analysis, and documentation
• Develop solutions for difficult technical problems during maintenance, upgrades, and support issues
• Collaborate with Engineering, Project Management, Sales, Customer Service, Field Engineers, and service partners
• Support LAN, WAN, wired/wireless communication systems, logging recording systems, RF interfaces, networking equipment, server hardware/OS, and software infrastructure
• Provide weekly reports of activities and accomplishments
• Provide technical training and guidance on integrating new tools and solutions
• Resolve customer and system/application issues, including during stressful situations
• Provide 24/7/365 on-call support for Minnesota's ARMER Public Safety System

Field Service Technician

Customer Support

• Responsible for the overall success of and the relationship between the Customer’s Operation, Motorola Subcontractors, and Motorola Solutions
• Support valued customers through account invoicing and customer support
• Support other team members and functions to sustain vital network operations
• Serve STARCOM21, a statewide land mobile radio partnership supporting Illinois first responders, law enforcement agencies, and fire agencies

Associate Customer Support Manager

• Serve as the primary post-sales operational liaison for key North America customers
• Manage day-to-day customer operational needs and escalations
• Lead Quarterly Business Reviews covering delivery performance, quality metrics, and production roadmap alignment
• Ingest and track customer production forecasts and translate them into actionable data for manufacturing and supply chain teams
• Track and manage open purchase orders to meet on-time delivery commitments
• Partner with manufacturing and logistics teams to resolve delays
• Identify and escalate technical integration challenges
• Manage formal escalations for hardware defects, shipping issues, and field failures
• Oversee the Return Merchandise Authorization process
• Coordinate replacement of failed components and recovery of units for failure analysis
• Travel to Silvus headquarters in Los Angeles and throughout the continental U.S. to visit key customers
• Perform other related duties as assigned

Customer Operations Manager

Supply Chain

• Partner with business and IT teams to deliver innovative solutions as part of major Supply Chain transformation initiatives
• Serve as the key contact for a world-class supply chain site
• Work closely with a Solution Architect to implement and configure designs within new technology platforms
• Collaborate with Supply Chain Operations stakeholders across distribution centers, manufacturing, and repairs to understand needs, identify pain points, and document requirements
• Develop functional and technical specifications for Oracle EBS R12 and MES
• Implement and maintain Manufacturing Execution Systems
• Ensure project delivery meets timelines, budgets, and requirements while managing priorities
• Oversee operations in a world-class Supply Chain manufacturing site
• Act as a subject matter expert and collaborate with IT support teams to resolve critical production issues

Senior Business System Analyst – Supply Chain

Product Manager

• Assist in managing the development and implementation of Motorola Solutions’ products and services
• Collaborate with cross-functional teams to deliver new or upgraded products
• Support projects from inception to completion, ensuring alignment with timelines, budgets, and quality goals
• Track and evaluate project performance, identifying opportunities for improvement
• Participate in project reviews, agile ceremonies, and status meetings
• Contribute to the development of business strategies and approaches to capture new opportunities

Junior Product Owner – Summer Internship

Support Engineer

• Configure and support complex hardware and software systems deployed in public safety customer environments
• Resolve critical customer issues received via phone, email, and web portal
• Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutions
• Troubleshoot and analyze system-level software, networking, and third-party components
• Identify application failure root causes and implement corrective measures
• Maintain continuous operational availability of local and remote customer implementations
• Share application behavior and database performance knowledge with internal engineering groups
• Participate in a rotational off-hours on-call schedule for emergency system restoration

Technical Support Technician

IT Support

• Configure and support complex hardware and software systems deployed in public safety customer environments
• Resolve critical customer issues via phone, email, and web portal
• Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutions
• Troubleshoot and analyze system-level software, networking, and third-party components
• Identify root causes of application failures and implement corrective measures
• Maintain continuous operational availability of local and remote customer implementations
• Share application behavior and database performance knowledge with internal engineering groups
• Participate in a rotational off-hours on-call schedule for emergency system restoration

Technical Customer Support

General

• Implement, maintain, and enhance system rules and integrations
• Develop and maintain system rules and models using JavaScript variables, loops, and functions
• Refine the application and manage defects in an Agile environment using Jira
• Conduct comprehensive integration and system testing across cloud environments
• Provide technical support and facilitate training sessions for application users
• Participate in advanced JavaScript training and specialized workshops focused on testing techniques and continuous delivery practices
• Support core Radio Online Application capabilities and seamless system design

Systems Specialist – Radio Online Application

Technical Project Manager

• Report to the Regional Services Manager
• Manage deployment of complex public safety solutions for Computer-Aided Dispatch, Mobile Computing, Records Management, and Jail Management
• Lead and manage deployments for statewide, regional, county, and city public safety jurisdictions
• Lead and direct project teams across organizational boundaries
• Manage and mentor individual contributors across multiple disciplines throughout all project phases
• Drive strategic relationships between internal and external teams
• Resolve issues between internal and external groups
• Manage project profitability, budgets, and schedules
• Establish and maintain communication, risk, mitigation, and quality plans
• Approve invoices
• Provide system integration quotations and statements of work
• Create, distribute, and present project status reports and results
• Identify and implement process improvements and best practices with the Project Management Office
• Participate in pre-contract evaluation of terms and scope, oral presentations, and customer negotiations
• Travel approximately 25–50% within the Mid-Atlantic and Northeast region

Cloud Video Specialist

Senior Field Engineer – ECH SME

Analyst, Operations Excellence

Senior Field Engineer – ECH SME

Complaints Administrative Assistant

Implementation Specialist

Field Service Technician

Associate Customer Support Manager

Customer Operations Manager

Senior Business System Analyst – Supply Chain

Junior Product Owner – Summer Internship

Technical Support Technician

Technical Customer Support

Systems Specialist – Radio Online Application

Project Manager – Software Deployment