Complaints Administrative Assistant

Motorola Solutions

. Discern and review cases from a factual perspective while following established processes .

Posted 9/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $47,849 - $49,920 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and organizational capabilities, with proficiency in data entry, report generation, and claims processing. Effective communication skills are essential for handling complaints and conducting internal audits.

Highest-signal resume keywords

Claims ProcessingData AnalysisReport GenerationMicrosoft ExcelVerbal Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryClaims ProcessingReport GenerationContract ReviewInternal AuditsEstimates PreparationEvidence LoggingRemediationMulti-taskingOrganization

Soft Skills

Verbal CommunicationWritten CommunicationPhone Skills

Tools & Technologies

Google DocsGoogle SheetsMicrosoft WordMicrosoft Excel

Industry Keywords

Collateral RepossessionInsurance ClaimsBody Shop RepairComplaints Experience

About the role

Key responsibilities & impact

Discern and review cases from a factual perspective while following established processes
Generate reports as required
Analyze data and keep the department up to date as new production occurs
Handle and/or receive complaints, incidents, and issues
Process claims
Review contracts and documents
Perform data entry
Log and pull evidence
Prepare estimates and quotes
Conduct internal audits
Make outbound calls to debtors to discuss claim review findings (40% of role)
Perform remediations
Generate reports

Requirements

What you’ll need

Excellent verbal and written communication skills
Strong phone skills with ability to give clear and concise direction
Strong multi-tasking and organization skills
Google email, Docs and Sheets experience preferred
Microsoft Excel and Word (Intermediate to Advanced) experience
Collateral repossession and/or Insurance Claims, Body Shop Repair or Repossession industry experience
Claims and/or Complaints experience a plus
High School Diploma or equivalent
2+ years of experience in an Administrative role
Legal authorization to work in the U.S. indefinitely is required
Employer work permit sponsorship is not available for this position
Travel Requirements: None
Relocation Provided: None

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave