Customer Operations Manager

Motorola Solutions

. Serve as the primary post-sales operational liaison for key North America customers .

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $85,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in post-sales operations and account management, with a strong focus on customer relationship management, production forecasting, and logistics coordination. Proficient in analyzing operational data to drive efficiency and ensure on-time delivery in a defense hardware or manufacturing environment.

Highest-signal resume keywords

Post-Sales Operations ManagementProduction Forecast AnalysisCustomer Relationship ManagementMicrosoft Excel ProficiencyDefense Hardware Familiarity

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Production Schedule AnalysisPurchase Order ManagementDemand ForecastingTechnical Integration Problem-SolvingReturn Merchandise Authorization Process

Soft Skills

Excellent Communication SkillsEscalation Management

Tools & Technologies

Oracle ERP SystemsMicrosoft Office

Certifications & Qualifications

U.S. Person StatusBackground Check ClearanceDrug Test Clearance

Industry Keywords

Defense HardwareLogisticsOperationsProgram CoordinationOEM Environments

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Serve as the primary post-sales operational liaison for key North America customers
Manage day-to-day customer operational needs and escalations
Lead Quarterly Business Reviews covering delivery performance, quality metrics, and production roadmap alignment
Ingest and track customer production forecasts and translate them into actionable data for manufacturing and supply chain teams
Track and manage open purchase orders to meet on-time delivery commitments
Partner with manufacturing and logistics teams to resolve delays
Identify and escalate technical integration challenges
Manage formal escalations for hardware defects, shipping issues, and field failures
Oversee the Return Merchandise Authorization process
Coordinate replacement of failed components and recovery of units for failure analysis
Travel to Silvus headquarters in Los Angeles and throughout the continental U.S. to visit key customers
Perform other related duties as assigned

Requirements

What you’ll need

Bachelor’s degree in Operations, Supply Chain Management, Business, or a related field
3+ years of experience in a post-sales operations, account management, or technical project coordination role, preferably within a defense hardware or manufacturing environment
Strong ability to analyze production schedules, purchase orders, and demand forecasts
Excellent communication skills with the ability to translate between customer business needs and internal manufacturing constraints
Proficiency in Microsoft Office, especially Excel
Experience with Oracle or similar ERP systems is a plus
Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident)
Successful clearance of a background check and drug test
Military background with experience in logistics, operations, or program coordination is preferred
Familiarity with defense hardware, communications systems, or tactical equipment is preferred
Experience with OEM or government contract environments is preferred
Ability to lift equipment up to 20 lbs
Ability to travel up to 30%

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Referral Payment Plan
100% remote work depending on location