Customer Success Advocate

Motorola Solutions

. Manage a portfolio of customers within an assigned region under the guidance of the Senior Manager, Regional Customer Success .

Posted 9/24/2026full-timeRemote • United StatesJunior💰 $78,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success management, focusing on driving product adoption, managing customer relationships, and executing risk mitigation strategies. Proficient in utilizing CRM and BI tools to analyze customer data and enhance operational workflows.

Highest-signal resume keywords

Customer Success ManagementSaaS Product AdoptionCRM Tools ProficiencyRisk Mitigation StrategiesCustomer Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementTechnical Account ManagementProduct AdoptionKPI Management

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationProactive Problem Solving

Tools & Technologies

SalesforceGainsightTableau

Industry Keywords

SaaSCloud TechnologyPublic Safety OperationsPSAPs9-1-1 Call Handling

Tech Stack

Tools & technologies

CloudTableau

About the role

Key responsibilities & impact

Manage a portfolio of customers within an assigned region under the guidance of the Senior Manager, Regional Customer Success
Reduce time to first value for new deployments
Move customers through increasingly advanced usage tiers
Identify risks to adoption and retention and drive mitigation plans
Surface expansion and cross-sell opportunities based on usage and outcomes
Build and maintain trusted relationships with operational leadership and end users
Lead onboarding, QBRs/EBRs, health checks, and other regular customer touchpoints
Align configurations with customers’ operational goals and workflows
Drive adoption of licensed features and mission-critical workflows
Guide customers from basic use to advanced, integrated workflows using a “Good-Better-Best” framework
Use usage statistics and customer feedback to recommend configuration changes, workflow enhancements, and best practices
Define success criteria, baselines, and measurable outcomes with customers
Document and communicate customer success stories and operational improvements
Monitor account health using adoption, license activation, utilization, and customer feedback data
Identify churn risks and execute mitigation plans with internal teams
Capture and escalate customer issues, blockers, and product gaps to Support, Product, and Deployment
Collaborate with Sales, Deployment, Product Activation, and Support from deployment through renewal
Provide structured customer feedback to Product and Sales
Support renewal and expansion cycles with adoption insights, success stories, and risk assessments

Requirements

What you’ll need

1+ years of professional experience in Customer Success, Account Management, Technical Account Management, Support, or a related customer-facing role
Experience working with SaaS, cloud, or mission-critical technology products
Bachelor’s Degree in Business, Communications, Public Safety, Information Technology, or a related field; or equivalent practical experience
Legal authorization to work in the U.S. indefinitely
Employer work permit sponsorship is not available
Familiarity with public safety operations, PSAPs, 9-1-1 call handling, or government technology environments
Experience driving product adoption, conducting regular customer reviews, and managing a book of business against KPIs such as adoption, retention, and satisfaction
Comfort using CRM and BI tools such as Salesforce, Gainsight, Tableau, or similar
Strong verbal and written communication skills
Ability to proactively identify risks, propose solutions, and drive follow-through with internal teams and customers

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Referral Payment Plan
Potential 25% travel within the assigned region, as needed for on-site customer meetings, regional events, and internal collaboration