Customer Success Manager

Motorola Solutions

. Proactively drive adoption, product utilization, retention, and customer satisfaction across all accounts .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $95,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management within SaaS environments, focusing on customer engagement strategies, retention, and utilization. Proven ability to collaborate cross-functionally and manage complex customer relationships while leveraging technology to drive value.

Highest-signal resume keywords

Customer Success ManagementCross-Functional CollaborationSaaS Environment ExperienceSalesforce.com Proficiency911 Dispatch Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Engagement StrategiesChange ManagementProject ManagementData AnalyticsProcess ImprovementCustomer Success KPIsCloud ComputingTechnology Understanding

Soft Skills

Proactive ListeningEffective CommunicationCreativity in Problem SolvingTeam PlayerDiplomacy and Tact

Tools & Technologies

Salesforce.comHubSpotGainsight

Certifications & Qualifications

Bachelor's Degree in BusinessBachelor's Degree in CommunicationsBachelor's Degree in ITBachelor's Degree in Public SafetyBachelor's Degree in Technology

Industry Keywords

SaaSPublic SafetyCustomer RetentionCustomer SatisfactionCloud Computing

Tech Stack

Tools & technologies

CloudSFDC

About the role

Key responsibilities & impact

Proactively drive adoption, product utilization, retention, and customer satisfaction across all accounts
Develop customers into advocates and ensure they derive continuous value from RapidDeploy products
Work with key executives to plan successful, long-term customer relationships
Track and secure customer renewals
Partner closely with Delivery, Project Management, Implementation, Support, Account Management, and Product teams
Work cross-departmentally to identify expansion opportunities
Define and execute customer engagement strategies
Drive ROI in terms of retention and utilization

Requirements

What you’ll need

3 to 5+ years in a Customer Success, Account Management, or a similar customer-facing role, preferably in SaaS or public safety environments
Demonstrated track record of successfully managing complex customer relationships in a SaaS environment
Proven track record of cross-functional collaboration and experience in change management, training, project management, planning, and process improvement/business transformation
Solid understanding of cloud computing, enterprise SaaS software, data analytics, and technology in general
Working knowledge of Customer Success KPIs and metrics
Experience with Salesforce.com, HubSpot and/or Gainsight
Experience working for an innovative and fast-growing Tech Company or direct experience working in a public safety agency leveraging modern technology to support daily operations
Demonstrated creativity with customer engagement and problem solving
Ability to proactively listen and communicate effectively across the experience/management spectrum, translate between technical and non-technical teams, and empathetically communicate customers’ pain-points to internal RapidDeploy teams
Ability to interact with senior leadership to define and execute customer engagement strategies and drive ROI in terms of retention and utilization
Self-motivated, energetic, proactive team player with innovative ideas, diplomacy and tact
Poise under pressure, thrives in a multi-tasking environment and can adjust priorities on-the-fly
High School diploma, or an Associate's or Bachelor's Degree in Business, Communications, IT, Public Safety, or Technology
Must have 911 Dispatch experience
Legal authorization to work in the U.S. indefinitely is required; employer work permit sponsorship is not available
Travel up to 40% is required for this position

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Referral Payment Plan
Travel up to 40% is required for this position