Federal DoD Customer Support Manager

Motorola Solutions

. Manage Federal Government Land Mobile Radio service contracts and ensure successful delivery of services .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Federal Government Land Mobile Radio service contracts, ensuring compliance with contracting requirements, and achieving P&L goals. Proven ability to cultivate customer relationships, drive service sales, and collaborate effectively across teams.

Highest-signal resume keywords

Federal Government Contract ManagementLand Mobile Radio (LMR) SalesLifecycle Service Account ManagementMicrosoft Excel (Pivot Tables)Oracle and Salesforce Applications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project CoordinationProject ManagementCustomer SupportTechnical Services SalesSystems ImplementationService BillingCost/Margin PerformanceService Support SalesProposal DevelopmentCustomer Satisfaction Strategies

Soft Skills

Relationship BuildingCollaborationPresentation SkillsCustomer EngagementStrategic Thinking

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft PowerPointOracleSalesforce

Industry Keywords

Public SafetyUS Federal GovernmentMotorola RF SystemsProject 25Government Clearance

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Manage Federal Government Land Mobile Radio service contracts and ensure successful delivery of services
Cultivate and develop key relationships within large customer accounts
Grow managed service product sales across multiple customer-account levels
Collaborate with Sales Account Management, Pre-sale, and Post-sale teams
Develop business growth goals, account service plans, individual goals, and customer satisfaction strategies
Achieve P&L goals, including service billings and cost/margin performance
Market Motorola service capabilities through Federal Systems Technologists, Federal Repair Depot, Authorized Service Subcontractors, and National System Support services
Maintain compliance with US Federal Government Markets Division and Motorola Solutions contracting requirements and policies
Maintain customer satisfaction through the United States Navy Program Management team and other applicable accounts
Provide support across multiple time zones and some global locations
Support contract management, billing/receivables, P&L tracking, and contract proficiency activities
Market and manage service support contracts for Project 25 and related wireless technologies
Establish customer relationships, make presentations, and close service support sales opportunities
Learn service products, develop creative proposals, make customer presentations, and form collaborative strategies with sales and support teams
Travel 25%-50% of the time

Requirements

What you’ll need

Bachelor's Degree OR 5+ years of experience in LMR, Public Safety, Project Coordination, Project Management, Account Management, Customer Support, or Technical Services Sales with large Government customers
5+ years of successful experience with lifecycle service account management, systems implementation/integration, LMR sales, or LMR engineering desired
Must be able to pass a Federal Background Check
Knowledge and experience utilizing Microsoft business software, including Outlook, Word, Excel, and PowerPoint, required
More than average Excel skills for project revenue and margin tracking
Pivot table knowledge required
Ability to successfully utilize Oracle and Salesforce applications
US Citizen with ability to obtain US Government clearance(s)
Legal authorization to work in the U.S. indefinitely required
Employer work permit sponsorship is not available
Experience with US Federal Government contracts performance is a plus
Knowledge of Motorola RF systems and products is a plus
Must meet eligibility requirements for access to classified and sensitive information
Travel 25%-50% of the time

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Referral Payment Plan
Travel required for customer retention and internal business activities
East Coast time zone preferred
Relocation Provided: None