Hypercare Analyst

Motorola Solutions

. Manage critical customer accounts throughout their recovery lifecycle .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing critical customer accounts and driving account recovery lifecycles while collaborating across multiple departments to resolve high-stakes issues. Proficient in maintaining detailed account records and facilitating effective communication among stakeholders.

Highest-signal resume keywords

Technical Account ManagementProject ManagementCustomer Relationship ManagementSalesforce ProficiencyJira Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Recovery Lifecycle ManagementTechnical Issue ResolutionDeployment Readiness EvaluationAction PlanningRecord Maintenance

Soft Skills

Stakeholder CollaborationTraining and DelegationCommunication

Tools & Technologies

SalesforceGoogle WorkspaceJiraSlack

Industry Keywords

Surveillance SystemsEnterprise SystemsNetworkingAccess ControlEnterprise Software Deployment

About the role

Key responsibilities & impact

Manage critical customer accounts throughout their recovery lifecycle
Drive account recovery lifecycles and identify accounts at risk
Serve as the primary point of contact for key customers
Monitor daily escalations and establish reportable information-sharing structures
Evaluate deployment readiness and product stability
Lead technical action planning based on customer feedback
Facilitate recurring syncs for internal and external stakeholders
Coordinate with engineering, sales, support, and product management teams
Maintain detailed account records and action plans
Train and delegate tasks to support agents
Drive process and tooling enhancements that scale the function
Collaborate across support, engineering, sales, and product management to resolve high-stakes issues

Requirements

What you’ll need

High School Diploma
3+ years of experience in project management, technical account management, or a technical escalation role
Surveillance & Enterprise Systems knowledge, including networking, access control, technology, or enterprise software deployment
Proficiency in maintaining account records, case references, meeting notes, and action plans
Experience handling high-stakes customer relationships and maintaining ownership of deliverables and milestones
Expertise driving technical issue resolution across multiple internal departments
Experience with Salesforce, Google Workspace, Jira, and Slack preferred
Legal authorization to work in the U.S. indefinitely
Employer work permit sponsorship is not available
Under 10% travel required

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Travel under 10%
Referral Payment Plan
Growth-oriented environment
No relocation required