Knowledge & Learning Program Manager

Motorola Solutions

. Serve as the dedicated Readiness Partner for the NSOC business unit .

Posted 9/22/2026full-timeUnited StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Knowledge Management methodologies, Adult Learning Frameworks, and technical training gap analysis. Capable of aligning readiness strategies with operational workflows and promoting knowledge sharing across teams.

Highest-signal resume keywords

Knowledge Management MethodologiesAdult Learning FrameworksTechnical Training Gap AnalysisContent CurationTroubleshooting Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Knowledge ManagementAdult EducationCorporate TrainingContent CurationIncident DocumentationData-Driven Requirements EvaluationOperational Readiness EvaluationTechnical Capability Gap AnalysisCurriculum DevelopmentAI Tools Integration

Soft Skills

Cross-Functional CollaborationCoachingLiaison SkillsPromoting Knowledge SharingCommunication

Tools & Technologies

Learning Management SystemsKnowledge Management SystemsAI TechnologiesProcess Management ToolsChange Enablement Tools

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Readiness PartnerNSOCOperational WorkflowsKnowledge Capture StrategiesContent Health MonitoringModular CurriculumTroubleshooting MethodologiesEmerging AI TechnologiesService PartnersExternal Education Partners

About the role

Key responsibilities & impact

Serve as the dedicated Readiness Partner for the NSOC business unit
Act as the primary Knowledge & Learning liaison to NSOC leadership
Align readiness strategies with operational workflows
Translate technical capability gaps into role-based learning paths and knowledge capture strategies
Partner cross-functionally to execute learning programs
Champion knowledge management practices and accurate incident documentation
Monitor usage and contribution metrics and coach personnel on content health
Promote internal technical knowledge self-service for external customers and service partners
Identify technical training gaps and define content requirements with external education partners
Curate modular, agile curriculum blocks to accelerate time-to-proficiency
Lead integration of troubleshooting methodologies and emerging AI technologies into support operations
Partner with Process Management teams on workflow training
Provide data-driven requirements to Change Enablement and Platform teams

Requirements

What you’ll need

Bachelor's Degree
3+ years of Adult Education, Corporate Training, or Knowledge Management experience
Knowledge Management methodologies, including content curation, incident documentation, and knowledge sharing
Adult Learning Frameworks
Specialized troubleshooting methodologies and emerging AI tools
Experience partnering with Process Management, Change Enablement, and Platform teams
Ability to evaluate usage metrics, content health, and operational readiness outcomes
Ability to serve as a liaison between technical operations and program stakeholders
Travel under 10%
Position type: Experienced

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Referral Payment Plan
Under 10% travel requirement
No relocation required