Manager, Technical Services – Customer Support

Motorola Solutions

. Lead post-sales technical services teams supporting Exacom Hindsight 4 .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $95,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing technical support and field deployment teams within public safety environments, with a strong focus on VoIP, SIP, and system installations. Proven ability to establish KPIs, refine workflows, and maintain compliance with security standards while fostering collaboration and effective communication.

Highest-signal resume keywords

Technical Management ExperienceVoIP, SIP, RoIP KnowledgeWindows Server EnvironmentsProject Coordination SkillsExacom Hindsight 4 Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical ManagementVoIPSIPRoIPWindows ServerNetworking ProtocolsSQL DatabasesComputer Telephony IntegrationProject ManagementSystem Installation

Soft Skills

LeadershipCommunicationProblem-SolvingCollaborationPerformance Evaluation

Tools & Technologies

Exacom Hindsight 4NICEVerintEventideDispatch Console Architecture

Certifications & Qualifications

Bachelor’s Degree in Information TechnologyCJIS Compliance Clearance

Industry Keywords

Public SafetyMission-Critical EnvironmentsTelecommunicationsNG911 SystemsEmergency Communication Centers

Tech Stack

Tools & technologies

FirewallsSQLVoIP

About the role

Key responsibilities & impact

Lead post-sales technical services teams supporting Exacom Hindsight 4
Manage Field Engineers responsible for installation, deployment, maintenance, upgrades, and system cutovers
Direct, mentor, and evaluate Field Engineers
Conduct 1-on-1s, performance reviews, resource scheduling, and technical coaching
Establish KPIs for response times, resolution rates, project delivery schedules, and customer satisfaction
Foster a collaborative culture suited to 24/7 public safety operations
Plan, schedule, and execute on-site hardware and software installations
Coordinate with project managers and client IT/dispatch directors on deployment timelines and site readiness
Ensure adherence to installation protocols, site acceptance testing, and security compliance standards
Serve as technical point of contact during commissioning and go-live events
Manage the project backlog to ensure timely project closure and revenue generation
Refine support workflows, deployment checklists, and knowledge base documentation
Build relationships with PSAPs, police departments, and emergency communication centers
Manage customer escalations with calm leadership and clear communication
Participate in an escalation rotation and occasional travel to field sites

Requirements

What you’ll need

5+ years of progressive technical management experience leading technical support and/or field deployment teams
Prior experience in public safety, mission-critical environments, telecommunications, or NG911 systems is strongly preferred
Proven track record of managing multi-disciplinary technical teams (remote and on-site)
Deep understanding of VoIP, SIP, RoIP (Radio over IP), and audio recording/logging technologies
Hands-on knowledge of Windows Server environments, networking protocols (routers, switches, firewalls, VLANs), and SQL databases
Familiarity with computer telephony integration (CTI) and dispatch console architecture
Direct experience with Exacom Hindsight 4 or similar multi-channel logging solutions such as NICE, Verint, or Eventide is a major plus
Exceptional ability to maintain composure and drive resolution during high-stakes outages
Superior verbal and written communication skills
Strong project coordination skills with the ability to manage competing priorities
Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent practical experience
Ability to obtain background clearance as required by government customer
Must be able to obtain background clearance for work with law enforcement and emergency services infrastructure, including CJIS compliance
Legal authorization to work in the U.S. indefinitely
Employer work permit sponsorship is not available
Willingness and ability to travel 25–50%

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Referral Payment Plan
Up to 20–30% travel support for major field installations or critical customer sites