NextGen Operations Technician – Night Shift

Motorola Solutions

. Execute high-availability incident response for remote-hosted and Cloud-enabled customer operations .

Posted 11/9/2026full-timeAllen • Texas • United StatesJunior💰 $55,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in incident management, troubleshooting IP network connectivity, and delivering technical support in high-pressure environments. Proficient in managing service-impacting incidents and communicating effectively with stakeholders.

Highest-signal resume keywords

Incident ManagementTroubleshooting IP Network ConnectivityServiceNowAWS Cloud SurveillanceITIL Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Networking ExperienceTroubleshooting Service ErrorsIP Networking KnowledgeNetworking ProtocolsNetwork Drawings Interpretation

Soft Skills

Customer-Facing Technical SupportCommunication with Stakeholders

Tools & Technologies

ServiceNowAWS Cloud

Certifications & Qualifications

Cisco CCSTCCNA CertificationITIL Certification

Industry Keywords

Network OperationsTelecommunicationsHigh-Availability Incident Response

Tech Stack

Tools & technologies

AWSCloudServiceNow

About the role

Key responsibilities & impact

Execute high-availability incident response for remote-hosted and Cloud-enabled customer operations
Perform ServiceNow Incident Management, Change Management, and Problem Management
Conduct remote network surveillance and event response
Triage and resolve service-impacting incidents within SLAs
Participate in complex troubleshooting with next-tier SMEs
Deliver customer-facing technical support via telephone, email, and web portal
Communicate with stakeholders during service-impacting events
Manage vendor tickets
Work Tuesday through Friday, 10:00 pm to 8:00 am Central Time

Requirements

What you’ll need

Minimum of a high school diploma or equivalent
1+ years of relevant Networking experience
1+ years of experience troubleshooting IP network connectivity
1+ years of experience troubleshooting service and hardware errors generated by routers, switches, terminal devices, servers, and endpoints
Working knowledge of IP networking and interoperability standards
Working knowledge of networking protocols, such as VPN, BGP, MPLS, or SIP
Demonstrated ability to navigate and interpret network drawings (i.e. Vizio drawings)
Must be able to obtain background clearance as required by government customer
Legal authorization to work in the U.S. indefinitely is required
Cisco CCST or CCNA certification a plus
ITIL Certification
Network Operations or Telecommunications industry experience
AWS Cloud surveillance

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave