NOC Dispatch Agent

Motorola Solutions

. Interface directly with customers to analyze technical inquiries and facilitate timely troubleshooting .

Posted 10/28/2026full-timeSchaumburg • Illinois • United StatesJunior💰 $34,565 - $37,565 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and technical support, with a strong ability to manage ticketing systems and facilitate cross-functional collaboration. Proficient in utilizing Windows and Google Workspace applications to enhance operational efficiency and maintain service continuity.

Highest-signal resume keywords

Customer Service ExperienceTicketing Systems ManagementWindows Environment NavigationGoogle Workspace ApplicationsCross-Functional Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Ticketing SystemsTechnical TroubleshootingProblem ResolutionOperational SupportDocumentation

Soft Skills

Clear CommunicationCollaborationAdaptabilityProfessionalism

Tools & Technologies

WindowsGoogle WorkspaceTicketing Platforms

Certifications & Qualifications

Active Navy CAC Clearance

Industry Keywords

Customer InteractionTechnical InquiriesService ContinuityPublic Sector PartnershipsFast-Paced Environments

About the role

Key responsibilities & impact

Interface directly with customers to analyze technical inquiries and facilitate timely troubleshooting
Drive end-to-end resolution of support requests while maintaining professional service standards
Coordinate cross-functional incident escalation by managing tickets with specialized technical support teams
Develop and maintain collaborative relationships with enterprise and public sector partners
Provide clear, actionable communication during high-tempo operational periods
Utilize ticketing platforms, Windows, and Google Workspace applications to document and streamline support workflows
Adapt to evolving technical environments and internal processes to support 24/7/365 service continuity
Participate in foundational training and support long-term career advancement

Requirements

What you’ll need

High School Diploma or 1+ years of experience in customer service
Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract
Legal authorization to work in the U.S. indefinitely is required
Employer work permit sponsorship is not available for this position
Experience navigating Windows environments and Google Workspace applications
Experience with ticketing systems to manage, route, and document technical customer interactions
Customer interaction experience facilitating prompt problem resolution in fast-paced operational environments
Cross-functional collaboration to coordinate troubleshooting efforts across internal partner teams
Bachelor's degree in a technical or business discipline preferred
Active Navy CAC clearance or prior experience working within cleared defense environments preferred

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Foundational training and ongoing professional growth
Under 10% travel
No relocation provided