Onsite Smart Connect – WAVE VoIP Engineer

Motorola Solutions

. Serve as the primary contact for all Smart Connect / WAVE technical issues .

Posted 9/21/2026full-timeOrlando • Florida • United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and supporting the WAVE System, including technical issue resolution, system performance monitoring, and user account management. Proficient in utilizing Motorola Solutions software and tools to enhance system functionality and ensure compliance with regulations.

Highest-signal resume keywords

Smart Connect / WAVE ExpertiseMotorola Solutions ASTRO 25 M3 KnowledgeVoIP Networking ExperienceTechnical Problem-Solving SkillsSecurity Clearance Acquisition Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Smart Connect / WAVEVoIPRadio CommunicationsMotorola Solutions APX CPS SoftwareMotorola Solutions Radio Central ApplicationMotorola Solutions Smart Connect Gateway ConfigurationIP NetworkingTelecommunicationsOperating SystemsSolutions Architecture

Soft Skills

Strong Organization SkillsExcellent Communication SkillsInterpersonal SkillsAttention to DetailProcess Management

Tools & Technologies

Google SuiteMS Office

Industry Keywords

Public SafetyEngineeringNetworking EquipmentRF SystemsMilitary Experience

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Serve as the primary contact for all Smart Connect / WAVE technical issues
Oversee, manage, and coordinate maintenance issues and issue resolution/escalation
Monitor system technical performance
Provide system support, maintenance, and updates for the WAVE System
Assign user licenses and maintain individual user account configurations
Manage certificate distribution and execute channel patching
Manage requests for federated WAVE convergence with outside organizations
Perform weekly system maintenance checks and install software updates and bug fixes
Maintain currency on new WAVE feature releases and coordinate customer upgrades
Monitor external host system upgrades and manage WAVE system dependencies
Coordinate WAVE software support with the Motorola Solutions WAVE software support team
Fulfill customer-directed reporting tasks
Coordinate with contractors and entity representatives to ensure regulations and policies are followed
Test or verify backup systems
Communicate major system problem resolutions and system status
Facilitate technical problem resolution with field, service, product, engineering, and customer response teams
Manage WAVE infrastructure emergency repairs and escalation procedures
Participate in meetings with customer officials and user groups
Provide technical recommendations to improve WAVE System performance
Assist with spare-parts and supplies inventory management
Identify failure trends, systemic issues, chronic problems, and improvement opportunities
Coordinate and lead technical resources to resolve open Customer Service Request cases
Identify process failures and take corrective action

Requirements

What you’ll need

Must sit onsite in Orlando, FL or live a commutable distance
Legal authorization to work in the U.S. indefinitely is required
Employer work permit sponsorship is not available for this position
Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)
Ability to acquire any necessary clearances required by Federal Customers
4+ years of experience with one or more of: Smart Connect / WAVE, VoIP, LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, Operating Systems, IP Networking, Solutions Architecture, ASTRO 25, P25, or Military experience
Expert knowledge of Motorola Solutions ASTRO 25 M3 Trunking and Conventional to troubleshoot subscriber issues
Expertise in Motorola Solutions APX CPS software for programming radios
Experience with VoIP or VoIP networking
Expertise with Motorola Solutions APX NEXT subscribers
Expertise in Motorola Solutions Radio Central Application for programming radios
Expertise in Motorola Solutions Smart Connect Gateway Configuration and Provisioning Application
Ability to interact with web-based applications to enter and manage data
Strong organization skills with attention to detail and accuracy
Excellent process management, technical, problem-solving, and communication skills
Highly proficient using Google Suite and MS Office
Excellent written and verbal communication skills
Strong ability to partner and leverage other organizations
Strong interpersonal skills to raise potential issues, build partnerships, and hold teams accountable
Ability to obtain necessary security clearance as required by government contracts

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Referral Payment Plan