Onsite VoIP Engineer

Motorola Solutions

. Serve as the primary contact and communication point for all WAVE technical issues .

Posted 9/21/2026full-timeOrlando • Florida • United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and supporting the WAVE System, including technical issue resolution, system maintenance, and user account management. Proficient in VoIP networking and skilled in coordinating with various stakeholders to ensure compliance and enhance system performance.

Highest-signal resume keywords

WAVE System ManagementVoIP NetworkingTechnical Problem-SolvingMS Office ProficiencyCustomer Service Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

WAVE System SupportVoIPSmart ConnectRadio CommunicationsIP NetworkingTelecommunicationsOperating SystemsSolutions ArchitectureASTRO 25P25

Soft Skills

Strong Organization SkillsAttention to DetailExcellent Communication SkillsInterpersonal SkillsProcess Management

Tools & Technologies

MS ProjectMS WordMS ExcelMS PowerPoint

Certifications & Qualifications

U.S. CitizenshipSecurity Clearance Eligibility

Industry Keywords

Public SafetyEngineeringNetworking EquipmentRadio FrequencyLMR

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Serve as the primary contact and communication point for all WAVE technical issues
Oversee, manage, and coordinate maintenance issues and issue resolution
Provide system support, maintenance, and updates for the WAVE System
Assign user licenses and maintain individual user account configurations
Manage certificate distribution and execute channel patching
Manage federated WAVE convergence requests with outside organizations for interoperability support
Perform weekly system maintenance checks and install software updates and bug fixes
Coordinate customer upgrades and monitor external host system changes and dependencies
Coordinate WAVE software support with the Motorola Solutions WAVE software support team
Fulfill customer-directed reporting tasks
Coordinate with contractors and entity representatives to ensure regulations and policies are followed
Test or verify backup systems regularly or as required
Ensure delivery of technical support according to the support plan
Communicate major system problem resolutions and system status
Facilitate technical problem resolution with field, service, product, engineering, and customer response teams
Manage WAVE infrastructure emergency repairs and escalation procedures
Participate in meetings with customer officials and user groups to review system and service performance
Provide technical recommendations to improve WAVE System performance
Assist with spare-parts and supplies inventory management
Identify failure trends, systemic issues, chronic problems, and improvement opportunities
Coordinate and lead technical resources for open Customer Service Request cases
Identify process failures and take corrective action

Requirements

What you’ll need

Experience with VoIP or VoIP networking
Strong organization skills with attention to detail and accuracy
Excellent process management, technical, problem-solving, and communication skills
Highly proficient using MS Office products: Project, Word, Excel, PowerPoint
Excellent written and verbal communication skills
Strong ability to partner and leverage other organizations to be successful
Strong interpersonal skills to effectively raise potential issues, build partnerships in other organizations, and hold teams accountable to customer commitments
Ability to acquire any necessary clearances required by Federal Customers
Must sit onsite in Orlando, FL or live a commutable distance
Legal authorization to work in the U.S. indefinitely is required
Employer work permit sponsorship is not available
Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contracts
4+ years of experience with Smart Connect / WAVE, VoIP, LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, Operating Systems, IP Networking, Solutions Architecture, ASTRO 25, P25, or Military experience
Travel requirements: None
Relocation provided: None

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Referral Payment Plan