Senior CX Strategist

Motorola Solutions

. Document As-Is and To-Be global processes using tools such as Visio and Lucidchart .

Posted 10/12/2026full-timeRemote • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Service Blueprinting, User Journey Mapping, and Design Thinking, with a strong ability to translate complex data into visual narratives. Proficient in creating wireframes and prototypes for enterprise systems like Salesforce and SAP, while effectively aligning cross-functional teams around a unified experience vision.

Highest-signal resume keywords

Service BlueprintingUser Journey MappingDesign ThinkingSalesforce CRMQuote-to-Cash Workflows

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DocumentationData AnalysisWireframingPrototypingKPI AnalysisUser Story TranslationChange ManagementVisual NarrativesAutomation OpportunitiesStakeholder Discovery

Soft Skills

Cross-Functional CollaborationCommunicationFacilitationProblem SolvingStakeholder Engagement

Tools & Technologies

VisioLucidchartSAPSalesforceServiceNowPlanview

Industry Keywords

Customer ExperienceService DesignUX DesignGlobal ProcessesMatrixed Environment

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Document As-Is and To-Be global processes using tools such as Visio and Lucidchart
Identify process bottlenecks and opportunities for automation
Translate business needs into user stories and functional specifications for technical delivery teams
Analyze process performance metrics and KPIs to identify trends and recommend data-backed improvements
Create wireframes and low-fidelity prototypes showing how process changes will appear in SAP, Salesforce, ServiceNow, and Planview
Conduct interviews and workshops with regional stakeholders to understand local nuances and global standards
Create journey maps, service blueprints, before/after flows, and other visual narratives
Lead executive readouts, stakeholder workshops, and cross-functional alignment sessions across Sales Operations, Product Management, Finance, and IT
Explain complex technical concepts to non-technical business users and business concepts to technical teams
Create training materials, FAQ documents, and “Day in the Life” guides to support change management and global process adoption

Requirements

What you’ll need

5+ years in a Customer Experience, Strategy, Service Design, or UX design role, or equivalent
Proven expertise in Service Blueprinting, User Journey Mapping, Design Thinking, and qualitative/quantitative stakeholder discovery
Demonstrated ability to turn ambiguous, data-heavy problems into visual narratives, including journey maps, wireframes, and executive decks
Portfolio or work samples are a plus
Strong understanding of enterprise Quote-to-Cash workflows, CPQ systems, and CRM platform capabilities, especially Salesforce
Ability to align cross-functional senior leadership across Sales, Product, IT, and RevOps around a unified experience vision
Experience in a global or matrixed environment is a plus
Legal authorization to work in Canada indefinitely is required
Employer work permit sponsorship is not available for this position
Travel under 10%
No relocation provided

Benefits

Comp & perks

Referral Payment Plan: Yes
Equal Opportunity Employer
Inclusive and accessible recruiting experience
Workplace accommodation support for candidates with disabilities or other physical or mental health conditions
People-first and community-focused culture
Global close-knit community