Senior Field Engineer – ECH SME

Motorola Solutions

. Report to the ECH Field Engineer Manager .

Posted 10/2/2026full-timeRemote • United StatesSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring and troubleshooting cloud-hosted Emergency Call Handling solutions, with a strong focus on connectivity, server virtualization, and public safety applications. Possesses critical thinking skills for problem-solving and decision-making in technical environments.

Highest-signal resume keywords

Cloud-Based Application TroubleshootingServer Virtualization (RedHat KVM, VMware ESXi, Microsoft Hyper-V)CompTIA Network+ AND Security+Public Safety Applications DeploymentActive Directory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud ConfigurationIP Product IntegrationConnectivity TroubleshootingTelephony ConfigurationSIP InterfacesWindows Server AdministrationLinux AdministrationNetwork Switch ConfigurationSQL Server ManagementVirtual Machine Deployment

Soft Skills

Critical ThinkingTime ManagementIndependent OperationCustomer SupportNegotiation Skills

Tools & Technologies

Microsoft SQL ServerWindows ServerCisco IOSFortinet FortiGateESXiKVM RedHat

Certifications & Qualifications

CompTIA Network+CompTIA Security+AWS Certified Cloud PractitionerMicrosoft Certified: Azure Fundamentals

Industry Keywords

Emergency Call HandlingPublic Safety TechnologiesCloud-Native SolutionsAnalog LinesPRI

Tech Stack

Tools & technologies

AWSAzureCloudFirewallsiOSLinuxMS SQL ServerSQLVMware

About the role

Key responsibilities & impact

Report to the ECH Field Engineer Manager
Take accountability for systems implemented according to site design specifications
Perform on-site configuration, testing, cut, and post-cut support for on-premise and cloud-hosted Emergency Call Handling solutions
Configure supported and assigned ECH solutions, including hybrid cloud and SaaS-based applications
Perform site verification testing before cutting sites into production
Configure and troubleshoot connectivity between local site infrastructure and cloud-hosted application environments
Support customers and channel partners during ECH production deployments
Document solution changes, including cloud tenant configurations and API integrations, during implementation
Resolve installation and quality issues efficiently
Participate in developing and approving Methods of Procedure for cloud migrations and system upgrades
Participate in pre-contract oral presentations and customer negotiations as required
Maintain subject matter expertise in emerging cloud-native public safety technologies
Travel more than 75% domestically and internationally (listed travel requirement: 50–75%)

Requirements

What you’ll need

High School diploma, Associate's or Bachelor's degree in Computer Science, Engineering, IT, or Technology
Must have 5+ years of experience working in an Engineering or Technical environment
3+ years of experience in the deployment or Integration of complex IP products and systems
CompTIA Network+ AND Security+
Experience with cloud-based application troubleshooting, including connectivity, latency analysis, and identity management (SSO/Active Directory)
Experience with installation, administration, and troubleshooting of server virtualization, specifically RedHat KVM, VMware ESXi v.6+ and/or Microsoft Hyper-V 2012+
Experience with Microsoft SQL Server 2008 R2/2012/2016
Experience with Windows Server 2008 R2 and 2012 R2
Experience with Windows 7 and 10
Linux experience
Experience with network switches, preferably Cisco IOS
Basic knowledge of firewalls and routers, preferably Fortinet FortiGate
Telephony knowledge related to analog lines and PRI, including troubleshooting and physical configuration/termination
Familiarity with ACD call routing and provisioning
Familiarity with SIP interfaces and call flow ladders for troubleshooting and SBC provisioning
Basic Active Directory knowledge pertaining to account segregation and role assignments
Ability to operate independently using guides and remote support options
Ability to self-manage time based on objectives and goal requirements
Familiarity with virtual machine deployments and hosted systems, ESXi/KVM RedHat
Familiarity with Cisco switch configurations
Must possess or be eligible for a US passport for international travel up to 75%
Server hardware and workstation hardware experience
Previous experience in Public Safety Applications deployment and integration, and/or operations and administration preferred
Ability to apply critical thinking skills to solve problems and make decisions
Legal authorization to work in the U.S. indefinitely; employer work permit sponsorship is unavailable
Relevant cloud certifications, such as AWS Certified Cloud Practitioner or Microsoft Certified: Azure Fundamentals, are a plus

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Remote work arrangement
International travel opportunities
No relocation required