Senior Field Engineer – ECH SME

Motorola Solutions

. Report to the ECH Field Engineer Manager .

Posted 10/2/2026full-timeRemote • United StatesSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in deploying and integrating complex IP products and systems, with a strong focus on cloud-based applications and public safety technologies. Proficient in troubleshooting connectivity and system configurations while maintaining high standards of quality and customer support.

Highest-signal resume keywords

Cloud-Based Application TroubleshootingDeployment Of Complex IP ProductsCompTIA Network+ AND Security+Server Virtualization (RedHat KVM, VMWare ESXi, Microsoft Hyper-V)Public Safety Applications Deployment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System ConfigurationSite Verification TestingAPI IntegrationsDatabase Server Management (Microsoft SQL Server)Windows Server AdministrationLinux AdministrationNetwork Switch Configuration (Cisco IOS)Telephony TroubleshootingActive Directory ManagementVirtual Machine Deployment

Soft Skills

Critical ThinkingTime ManagementIndependent OperationCustomer SupportProblem Solving

Tools & Technologies

Cloud-Hosted SolutionsSaaS ApplicationsServer HardwareWorkstation HardwareFirewalls (Fortinet FortiGate)

Certifications & Qualifications

CompTIA Network+CompTIA Security+Relevant Cloud Certifications

Industry Keywords

Public Safety TechnologiesHybrid Cloud SolutionsIP ProductsConnectivityCloud Migrations

Tech Stack

Tools & technologies

CloudFirewallsiOSLinuxMS SQL ServerSQLVMware

About the role

Key responsibilities & impact

Report to the ECH Field Engineer Manager
Be accountable for system implementation according to site design specifics
Perform on-site configuration, testing, cut, and post-cut support for Motorola’s on-premise and cloud-hosted ECH solutions
Perform system configuration for supported and assigned ECH solutions, including hybrid cloud and SaaS-based applications
Perform site verification testing before cutting a site into production
Configure and troubleshoot connectivity between local site infrastructure and cloud-hosted application environments
Support customers and channel partners while deploying ECH solutions into production
Document solution changes, including cloud tenant configurations and API integrations, during implementation
Resolve installation and quality issues in a timely and efficient manner
Participate in development and approval of Methods of Procedure for cloud migrations and system upgrades
Participate in pre-contract oral presentations and customer negotiations as required
Maintain subject matter expertise in emerging cloud-native public safety technologies
Travel in excess of 75% within the US and internationally

Requirements

What you’ll need

High School diploma, Associate's or Bachelor's degree in Computer Science, Engineering, IT, or Technology
Must have 5+ years of experience working in an Engineering or Technical environment
3+ years of experience in the deployment or Integration of complex IP products and systems
CompTIA Network+ AND Security+
Experience with Cloud-based application troubleshooting, including connectivity, latency analysis, and identity management (SSO/Active Directory)
Experience with installation, administration, and troubleshooting of Server Virtualization, specifically RedHat KVM, VMWare ESXi v.6+ and/or Microsoft Hyper-V 2012+
Experience with Database Servers, specifically Microsoft SQL Server 2008 R2/2012/2016
Experience with Server Operating Systems, specifically Windows Server 2008 R2 and 2012 R2
Experience with Workstation Operating Systems, specifically Windows 10 & 11
Linux experience
Experience with Network Switches, preferably Cisco IOS
Basic knowledge of Firewalls and Routers, preferably Fortinet FortiGate
Telephony knowledge related to analog lines and PRI, including troubleshooting and physical configuration/termination
Familiarity with ACD call routing and provisioning
Familiarity with SIP interfaces and call flow ladders for troubleshooting and provisioning the SBC
Basic Active Directory knowledge pertaining to account segregation and role assignments
Ability to operate independently utilizing various guides and remote support options
Ability to self-manage time based on objectives and goal requirements
Familiarity with virtual machine deployments and hosted systems, ESXI/KVM RedHat
Familiarity with Cisco switch configurations
Must possess or be eligible for a US passport for international travel up to 75%
Server hardware / Workstation hardware experience
Previous experience in Public Safety Applications deployment and integration, and/or operations and administration preferred
Ability to apply critical thinking skills to solve problems and make decisions
Legal authorization to work in the U.S. indefinitely; employer work permit sponsorship is not available
Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract
Relevant cloud certifications are a plus, not required

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Referral Payment Plan
Remote work arrangement
No relocation provided