Senior Technical Support Manager

Motorola Solutions

. Oversee team operations and report key support health metrics to senior leadership .

Posted 9/23/2026full-timeUnited StatesSenior💰 $105,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Technical Support Leadership, focusing on operational execution, cross-functional collaboration, and the implementation of Knowledge-Centered Support methodologies. Proven ability to drive team performance and influence product development through effective communication and customer feedback integration.

Highest-signal resume keywords

Technical Support LeadershipKnowledge-Centered Support (KCS)Software Quality TrackingExecutive CommunicationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Support ManagementOperational ExecutionSupport MethodologiesPerformance Metrics ReportingTeam Training Programs

Soft Skills

LeadershipProblem-SolvingCustomer Satisfaction Focus

Industry Keywords

Customer Feedback IntegrationProduct Roadmap InfluenceDynamic Environment ManagementOperations ManagementPerformance Excellence

About the role

Key responsibilities & impact

Oversee team operations and report key support health metrics to senior leadership
Integrate forward-looking support methodologies such as Knowledge-Centered Support, Collaborative Support, and Community Engagement
Act as the executive point of contact for customer satisfaction trends and business operational health
Serve as the final escalation point for client and internal technical support issues
Partner with Product and Engineering teams to establish software quality tracking programs
Drive cross-functional and new product training programs for support team members
Empower a high-performing team to deliver exceptional service while scaling internal operations
Connect technical support with cross-functional teams so customer feedback influences the product roadmap

Requirements

What you’ll need

4+ Years experience as a Technical Support leader or people manager
High School Diploma
Legal authorization to work in the U.S. indefinitely is required
Employer work permit sponsorship is not available for this position
Support Methodologies to drive rollout of Knowledge-Centered Support (KCS) across an organization
Software Quality Tracking to collaborate with Product and Engineering teams on quality initiatives
Executive Communication to effectively report support health metrics and customer trends to senior leadership
Operational Execution to prioritize tasks, maintain deadlines, and manage shifting priorities in a dynamic environment
Cross-Functional Collaboration to influence product roadmaps and lead team training programs
Preferred: Bachelor's degree or equivalent practical experience
Background in operations management
History of delivering results and maintaining performance excellence

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Referral Payment Plan
Under 10% travel
Relocation Provided: None