Service Contracts and Subscription Operations Analyst

Motorola Solutions

. Activate service agreements and maintenance contracts according to organizational policies and customer commitments .

Posted 11/2/2026full-timeRemote • Illinois • United StatesJuniorMid-Level💰 $55,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in service contract management, including activation, renewals, and compliance with organizational policies. Proficient in analyzing revenue recognition and billing schedules while coordinating with cross-functional teams to ensure operational efficiency.

Highest-signal resume keywords

Service Contract ManagementRevenue Recognition PrinciplesOracle R12Microsoft ExcelService Cloud

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract ActivationContract Change RequestsBilling AnalysisOperational ConsistencyData AnalysisFinancial AdjustmentsService Request ResolutionDocumentation StandardsCustomer Inquiry ManagementLifecycle Adjustments

Soft Skills

Problem SolvingCollaborationCommunicationOrganizational SkillsIndependence

Tools & Technologies

Oracle R12Service CloudMicrosoft ExcelGoogle SheetsSales Management System

Certifications & Qualifications

Associates Degree

Industry Keywords

Service AgreementsMaintenance ContractsLegal Document ReviewOperational ContinuityInternal Commercial Agreements

Tech Stack

Tools & technologies

CloudOracle

About the role

Key responsibilities & impact

Activate service agreements and maintenance contracts according to organizational policies and customer commitments
Execute contract change requests, renewals, and lifecycle adjustments
Review legal documents and confirm approvals before contract activation
Analyze transaction types and accounting treatments for billing and operational consistency
Oversee log credits and financial adjustments across customer accounts
Analyze revenue recognition milestones and billing schedules
Resolve service requests and inquiry cases within established service levels
Partner with IT to troubleshoot system discrepancies and improve enterprise platform workflows
Coordinate with internal stakeholders to ensure operational continuity
Manage service contracts in Oracle R12 and evaluate billing/revenue schedules
Use Service Cloud for case management and customer inquiries
Organize, audit, and analyze operational datasets using Microsoft Excel or Google Sheets
Research discrepancies, evaluate data trends, and deliver resolution strategies
Partner with technical, operational, and financial teams
Maintain documentation standards and complete tasks independently

Requirements

What you’ll need

Associates Degree
2+ years of Support or Service Contract / Contract Management experience
Legal authorization to work in the U.S. indefinitely is required
Employer work permit sponsorship is not available for this position
Experience with Sales Management System (SMS) preferred
Familiarity with service revenue recognition principles and internal commercial agreements preferred
Under 10% travel
Willingness to work in Illinois Remote Work Schaumburg, IL

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave