Service Delivery Technician – Fixed Video

Motorola Solutions

. Serve as the primary point of contact for customer-initiated support requests via phone, email, chat, and trouble tickets .

Posted 9/24/2026full-timeRemote • United StatesJuniorMid-Level💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and resolving technical issues, particularly with Avigilon Video Management System software and Windows operating systems. Proficient in remote support, incident tracking, and customer communication, ensuring effective resolution of service requests.

Highest-signal resume keywords

Technical Support ExperienceAvigilon Video Management System TroubleshootingWindows 7, 8, 10 SupportActive Directory ManagementRemote Support Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportRemote TroubleshootingIncident TrackingSystem Health ChecksCamera InspectionsUser Permissions ManagementNetwork TriagePassword ResetsCamera CalibrationAsset Audits

Soft Skills

Customer CommunicationCollaborationProblem-SolvingTrainingDocumentation

Tools & Technologies

Motorola Ticketing SystemMobile Device Management (MDM)Antivirus SoftwareAntimalware SoftwareOffice 2013, 2016, 2019, O365

Certifications & Qualifications

High School DiplomaGEDTechnical Certificate

Industry Keywords

Desktop SupportSoftware SupportApplications SupportVPNDHCPDNSField Equipment DiagnosisCustomer Account ProvisioningService Department LiaisonTechnical Project Engagement

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Serve as the primary point of contact for customer-initiated support requests via phone, email, chat, and trouble tickets
Document and resolve first-level technical issues, perform remote troubleshooting, and escalate complex issues
Liaise between customer end users and Motorola's Service department
Log and track incidents through resolution using Motorola’s internal ticketing system
Engage vendor support and escalate to senior personnel as needed
Provide light training and suggest improvements to How-To guides, FAQs, KB articles, and instructional content
Troubleshoot Avigilon Video Management System software and application issues
Perform remote repairs including password resets, camera name adjustments, and image setting calibrations
Communicate status and resolution updates to customers and the internal Service team
Assist field resources with onboarding net-new and replacement devices, including VMS connectivity verification, baseline configuration, and camera point-and-aiming
Escalate critical service issues and maintain communication during high-priority incidents
Perform system health checks, camera inspections, ad hoc reporting, and asset audits
Diagnose field equipment including cameras, encoders, network switches, and media converters
Assist with customer account provisioning, user permissions, roles, credentials, and access issues
Collaborate with design engineers, field technicians, project managers, and technical groups
Attend standups, technical project engagements, team meetings, and training sessions

Requirements

What you’ll need

2+ years of desktop, software or applications support experience
Minimum of 1 year experience installing, supporting and maintaining Windows 7, 8 and 10; Office 2013, 2016, 2019, O365
Antivirus and antimalware management
Active Directory and Exchange or O365
Mobile Device Management (MDM) software
DHCP, DNS and VPN
Basic network and server triage prior to escalation to senior personnel
Extensive remote support experience including satellite sites and offsite or WFH staff
High School diploma, GED, or Technical Certificate with 2+ years of desktop, software or applications support experience
Legal authorization to work in the U.S. indefinitely
Employer work permit sponsorship is not available
Under 10% travel required

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Travel under 10%
Referral Payment Plan