Software Customer Service Manager

Motorola Solutions

. Manage customer services contracts and service relationships for CommandCenter Software .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer service contracts and relationships, with a strong focus on CommandCenter Software and mobile video solutions. Proven ability to coordinate technical changes and deliver end-to-end solutions while exceeding customer expectations.

Highest-signal resume keywords

CommandCenter Software ExpertiseMobile Video DeploymentAgile Project ManagementCustomer Relationship ManagementTechnical Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software Deployment MethodologiesQuality ProcessesTechnical Performance ReportingService Agreement ExecutionField Resource Deployment

Soft Skills

CollaborationCustomer ServiceCommunicationRelationship BuildingEscalation Management

Industry Keywords

Managed ServicesSupport ServicesTechnical ImplementationCloud ReleasesEnd-to-End Solutions

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Manage customer services contracts and service relationships for CommandCenter Software
Meet contractual obligations and provide expertise in software and mobile video solutions
Drive appropriate resources to solve complex customer issues
Collaborate with Sales, Product, Engineering, Deployment, Customer Success, Land Mobile Radio Customer Service Managers, and CMSO Support teams
Execute service agreements and deploy field resources
Reduce time to resolution and manage escalations
Ensure best practices are followed in customer environments
Manage customer escalations and exceed customer expectations
Coordinate technical changes, cloud releases, customer requests, field change orders, and reconfigurations
Engage in upgrade and execution plans
Monitor complex service matters, technical implementations, and activities
Report on technical performance and review relevant service requests
Explain technical problems and solutions to team and client members
Coordinate support between account teams and technical resources
Build value-added relationships and serve as a trusted technical advisor

Requirements

What you’ll need

High School diploma, Associates, or Bachelor's degree in Business, Communications, Finance, Information Systems, Information Technology, or Management required
Must be able to obtain a background clearance as required by government customers
Legal authorization to work in the U.S. indefinitely required
Employer work permit sponsorship is not available
5+ years in CommandCenter Software and/or Mobile Video Deployment, Engineering, Sales/Presales, CMSO or Managed & Support Services experience is a plus
Proficiency in Agile project management
Familiarity with software deployment methodologies and quality processes
Dedication to delivering and supporting end-to-end solutions with exceptional quality
Ability to travel 25-50%

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Referral Payment Plan
25-50% travel opportunity
No relocation required