Support Technician Tier 2

Motorola Solutions

. Independently troubleshoot, install, and support proprietary software and hardware equipment, including laptops, servers, and LPR camera systems .

Posted 9/23/2026full-timeFort Worth • Texas • United StatesJuniorMid-Level💰 $45,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting, installing, and supporting proprietary software and hardware systems, with a strong focus on customer service and effective communication. Capable of managing multiple tasks while maintaining detailed logs and adhering to departmental processes.

Highest-signal resume keywords

Networking ExperienceCustomer Service ExperienceTroubleshooting SupportTime Management SkillsTechnical Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingInstallationSystem TestingHardware SupportSoftware SupportLPR Camera SystemsTicketing System ManagementSystem SetupMechanical AdjustmentElectrical Adjustment

Soft Skills

Multi-taskingStrong Work EthicEffective CommunicationProblem SolvingCustomer Training

Tools & Technologies

Proprietary SoftwareTicketing SystemLaptopsServersLPR Camera Systems

Certifications & Qualifications

H.S. DiplomaG.E.D

Industry Keywords

Technical SupportCustomer InteractionOn-call AvailabilityIssue EscalationDepartment Processes

About the role

Key responsibilities & impact

Independently troubleshoot, install, and support proprietary software and hardware equipment, including laptops, servers, and LPR camera systems
Take incoming calls from the support queue related to complex issues
Identify underlying problems and determine available solutions
Provide troubleshooting support over the phone, via email, and in person
Set up systems accurately and on time
Provide phone support during regular business hours and on-call availability during off hours
Monitor chat sessions to assist other team members
Test systems to ensure they are working correctly
Adjust mechanical, electrical, software, or hardware systems as needed to make equipment functional
Follow department processes, procedures, and metrics
Maintain detailed customer issue and interaction logs in the ticketing system
Train customers on system software, hardware, and installation use
Assess issue severity and escalate issues efficiently and appropriately

Requirements

What you’ll need

2+ years of Networking Experience and/or 2+ years of customer service experience
H.S. Diploma or G.E.D
Legal authorization to work in the U.S. indefinitely is required
Employer work permit sponsorship is not available for this position
None travel requirements
Multi-task and have excellent time management skills
Demonstrated strong work ethic

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave