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System Manager III
Motorola Solutions. Deliver MSI’s Maintenance Agreement by coordinating with the local service provider in all maintenance activities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating maintenance activities for multi-site communications systems, ensuring compliance with service agreements, and developing Standard Operating Procedures. Proficient in evaluating system performance and facilitating continuous improvement efforts while maintaining strong communication with stakeholders.
Highest-signal resume keywords
Telecommunications Industry ExperienceMulti-Site Communications Systems ManagementDatabase and Radio Programming Software SkillsService Agreement Compliance CoordinationStandard Operating Procedures Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Maintenance Agreement CoordinationSystem Anomaly ResolutionPreventive Maintenance ExecutionInfrastructure Repair ManagementService History Record MaintenancePerformance ReportingQuality Report ReviewSystem Upgrade SupportOperational EvaluationContinuous Improvement Metrics Development
Soft Skills
Effective CommunicationProblem-SolvingTeam CollaborationCustomer Relationship ManagementTraining Willingness
Industry Keywords
Land Mobile RadioTelecommunicationsService Provider CoordinationMaintenance Contract ManagementUser Group EngagementThird-Party Vendor OversightSystem Availability MetricsEmergency Repair ProceduresTechnical Issue EscalationPerformance Review Meetings
About the role
Key responsibilities & impact- Deliver MSI’s Maintenance Agreement by coordinating with the local service provider in all maintenance activities
- Identify and grow MSI’s role in providing additional services for the customer
- Coordinate service activities and ensure compliance with contracted system services
- Support the Motorola Service Provider in completing maintenance contract Statements of Work
- Document maintenance and management action items
- Determine appropriate actions for system anomalies affecting normal operation
- Maintain comprehensive knowledge of the customer system
- Perform and oversee site maintenance and cleaning
- Execute and supervise infrastructure preventive maintenance
- Conduct emergency infrastructure repairs and follow escalation procedures
- Maintain maintenance and service history records
- Review service information and quality reports from the system database
- Develop and implement Standard Operating Procedures with Motorola management and the customer
- Attend meetings with Motorola management, the customer, and user groups to review performance and resolve technical or operational issues
- Notify appropriate personnel about complex system issues
- Provide system activity, performance, and quality reports
- Support Motorola system upgrades, participate in testing, verify procedures, and document results
- Evaluate operations, equipment capabilities, system usage, and planned changes
- Facilitate adoption of revised support service processes
- Coordinate and oversee third-party vendor site preventive maintenance activities
- Monitor and report system availability metrics monthly
- Communicate user issues as they occur
- Coordinate continuous improvement efforts and develop new measurement metrics
- Monitor PSB/SRN and SER Upgrade Bulletins and communicate updates to the customer, MSS, or FSO
- Prepare briefings for customers, service partners, or Motorola management
- Work with the customer and Motorola Sales AE to formulate future communications requirements
- Review radio communications system upgrade, addition, modification, and improvement recommendations with stakeholders
- Work with Motorola AE to identify new sales opportunities
Requirements
What you’ll need- Legal authorization to work in the U.S. indefinitely is required
- Employer work permit sponsorship is not available for this position
- Experience in the Telecommunications/Land Mobile Radio industry
- Knowledge of application, maintenance, and general management of multi-site communications systems
- Computer skills in applicable databases and radio programming software
- Ability to work onsite at customer location 5 days per week
- Under 10% travel
- Experienced position
- Willingness to attend training and acquire necessary skills and certifications
Benefits
Comp & perks- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- Training to maintain current professional knowledge and acquire necessary skills and certifications