System Technologist

Motorola Solutions

. Provide advanced technical support for premier Public Safety software solutions .

Posted 9/16/2026full-timeSchaumburg • Illinois • United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing advanced technical support for Public Safety software solutions, with a strong focus on diagnosing application anomalies and analyzing software system architectures. Capable of managing escalated system trouble tickets and delivering knowledge transfer sessions to support junior staff.

Highest-signal resume keywords

Advanced Technical SupportComplex System TroubleshootingApplication Anomaly DiagnosisSoftware System Architecture AnalysisTechnical Knowledge Transfer

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Support ExperienceTrouble Ticket ResolutionPerformance Bottleneck AnalysisRoot-Cause AnalysisSoftware Deployment Methodologies

Certifications & Qualifications

High School Diploma or Equivalency

Industry Keywords

Public Safety Software SolutionsCritical InfrastructureSystem Behavior ResearchOperational TrustCustomer Collaboration

About the role

Key responsibilities & impact

Provide advanced technical support for premier Public Safety software solutions
Investigate and resolve complex, highly escalated system trouble tickets for critical infrastructure customers
Replicate and diagnose application anomalies in controlled laboratory environments
Analyze software system architectures to isolate performance bottlenecks and structural instabilities
Deliver technical knowledge transfer sessions
Research system behaviors and software deployment methodologies and document resolution guides
Support junior engineering staff during active deployment cycles
Interface with public safety administrators via telephone and remote configurations
Manage critical support infrastructure requests from escalation through verified incident closure
Formulate detailed root-cause summaries for customer collaboration and operational trust

Requirements

What you’ll need

High School diploma or equivalency
3+ years IT Support experience
Legal authorization to work in the U.S. indefinitely is required
Employer work permit sponsorship is not available for this position
Ability to provide advanced technical support for Public Safety software solutions
Ability to investigate and resolve complex, highly escalated system trouble tickets
Ability to replicate and diagnose application anomalies in controlled laboratory environments
Ability to analyze software system architectures, performance bottlenecks, and structural instabilities
Position is for experienced candidates

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Travel under 10%
Referral Payment Plan