Technical Customer Support

Motorola Solutions

. Configure and support complex hardware and software systems deployed in public safety customer environments .

Posted 9/28/2026full-timeRemote • New Jersey • United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring and maintaining complex hardware and software systems, particularly in public safety environments, while ensuring operational availability and resolving critical customer issues with professionalism. Proficient in troubleshooting software and hardware issues, with a strong focus on database performance and application behavior.

Highest-signal resume keywords

MS SQL Server ConfigurationMS Windows Server ManagementTroubleshooting Networking IssuesApplication Suite KnowledgeCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System-Level Software TroubleshootingDatabase Performance AnalysisApplication Failure DiagnosisRelational Database Query WritingSQL Server Indexing

Soft Skills

ProfessionalismCollaborationProblem-Solving

Tools & Technologies

MS Ops ManagerF5 Load BalancersFortigate Firewalls

Certifications & Qualifications

Background ClearanceFingerprint Background Check

Industry Keywords

Public Safety PlatformsHigh-Availability SystemsEmergency System Restoration

Tech Stack

Tools & technologies

FirewallsMS SQL ServerSQL

About the role

Key responsibilities & impact

Configure and support complex hardware and software systems deployed in public safety customer environments
Resolve critical customer issues via phone, email, and web portal
Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutions
Troubleshoot and analyze system-level software, networking, and third-party components
Identify root causes of application failures and implement corrective measures
Maintain continuous operational availability of local and remote customer implementations
Share application behavior and database performance knowledge with internal engineering groups
Participate in a rotational off-hours on-call schedule for emergency system restoration

Requirements

What you’ll need

High school diploma or equivalent
Bachelor's degree or equivalent practical experience
Must be able to obtain background clearance as required by government customer
Successfully pass a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
Legal authorization to work in the U.S. indefinitely is required
Employer work permit sponsorship is not available for this position
Ability to work nights, weekends, and holidays
Rotational on-call responsibility and off-hours duties
Configure and maintain MS SQL Server and MS Windows Server environments
Use MS Ops Manager and desktop operating systems for performance analysis
Troubleshoot basic routing, firewalls, and security rules
Diagnose, isolate, and resolve multifaceted software and hardware issues
Manage customer relationships with high professionalism
Preferred: PremierOne Application Suite or similar high-availability public safety platforms
Preferred: F5 Load Balancers and Fortigate firewalls
Preferred: relational database query writing, optimization, and SQL Server indexing

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Referral Payment Plan
Remote work arrangement
Under 10% travel
No relocation required