Technical Support Analyst

Motorola Solutions

. Research, troubleshoot, and resolve critical hardware, software, and IP networking issues via phone and digital channels .

Posted 10/6/2026full-timeAllen • Texas • United StatesJunior💰 $50,000 - $58,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and resolving hardware, software, and IP networking issues while providing exceptional customer support. Proficient in managing Video Management Systems and network infrastructures, with strong documentation and communication skills.

Highest-signal resume keywords

IP Networking ProtocolsVideo Management Systems SupportSystematic Troubleshooting SkillsTechnical Support ExperienceCCNA Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IP Networking ProtocolsTroubleshooting Operating SystemsVideo Management SystemsNetwork ServersRTPTCP/IPUDPIGMPMulticastingKCS Methodology

Soft Skills

Exceptional Customer ExperienceClear CommunicationMultitaskingPrioritizationCollaboration

Tools & Technologies

Case Management SystemsVideo Streaming TechnologiesNetwork InfrastructuresCamerasServers

Certifications & Qualifications

CCNACCNPMCSAMTALFSMCSECompTIA A+

Industry Keywords

Technical SupportContact Center ExperienceONVIF ProfilesCJIS Security PolicyBackground Clearance

Tech Stack

Tools & technologies

FirewallsTCP/IP

About the role

Key responsibilities & impact

Research, troubleshoot, and resolve critical hardware, software, and IP networking issues via phone and digital channels
Support Video Management Systems, cameras, servers, and network infrastructures
Maintain detailed technical case records in case management systems
Provide exceptional customer experience across calls, live chats, emails, and escalated requests
Prioritize active inbound channels, existing case management, and high-priority customer needs
Explain complex technical solutions clearly to customers with varying technical skill levels
Stay current on new product lines, video streaming technologies, and network protocols
Collaborate with team members and cross-functional technical teams to resolve challenges
Manage customer expectations and provide timely updates during critical incidents

Requirements

What you’ll need

High school diploma and 1+ years of technical support or customer support experience
IP networking protocols: routers, firewalls, wireless systems, RTP, TCP/IP, UDP, IGMP, and Multicasting
Ability to install, configure, and troubleshoot operating systems and hardware
Experience supporting Video Management Systems, IP cameras, and network servers
Ability to document complex technical details clearly in English
Systematic troubleshooting skills
Ability to multitask and prioritize live customer interactions, queue management, and shift obligations
Ability to work independently and within cross-functional technical teams
Must be able to obtain background clearance as required by government customer
Legal authorization to work in the U.S. indefinitely required; employer work permit sponsorship unavailable
Must successfully pass a stringent fingerprint background check under the CJIS Security Policy
Preferred: CCNA, CCNP, MCSA, MTA, LFS, MCSE, or CompTIA A+ certifications
Preferred: Contact center experience in a dedicated technical support environment
Preferred: KCS Methodology experience
Preferred: Familiarity with ONVIF profiles or related video streaming services

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Referral Payment Plan
Under 10% travel requirement
No relocation required