Technical Support Technician

Motorola Solutions

. Configure and support complex hardware and software systems deployed in public safety customer environments .

Posted 9/28/2026full-timeRemote • United StatesMid-LevelSenior💰 $85,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring and maintaining MS SQL Server and MS Windows Server environments, along with strong troubleshooting skills for software and hardware issues. Capable of delivering high-quality customer support in public safety environments while maintaining operational availability.

Highest-signal resume keywords

MS SQL Server ConfigurationMS Windows Server MaintenanceNetwork TroubleshootingAdvanced PremierOne Application Suite ExpertiseF5 Load Balancers Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System-Level Software TroubleshootingApplication Failure Root Cause AnalysisRelational Database Query WritingSQL Server IndexingPerformance Analysis Using MS Ops Manager

Soft Skills

High Professionalism in Client EngagementCustomer Relationship Management

Tools & Technologies

MS Ops ManagerF5 Load BalancersFortigate Firewalls

Certifications & Qualifications

Background Clearance Under CJIS Security Policy

Industry Keywords

Public SafetyOperational AvailabilityEmergency System Restoration

Tech Stack

Tools & technologies

FirewallsMS SQL ServerSQL

About the role

Key responsibilities & impact

Configure and support complex hardware and software systems deployed in public safety customer environments
Resolve critical customer issues received via phone, email, and web portal
Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutions
Troubleshoot and analyze system-level software, networking, and third-party components
Identify application failure root causes and implement corrective measures
Maintain continuous operational availability of local and remote customer implementations
Share application behavior and database performance knowledge with internal engineering groups
Participate in a rotational off-hours on-call schedule for emergency system restoration

Requirements

What you’ll need

Bachelor's degree or 3+ years of relevant experience
Must be able to obtain background clearance as required by government customers
Legal authorization to work in the U.S. indefinitely is required
Employer work permit sponsorship is not available for this position
Ability to work nights, weekends, and holidays
Rotational on-call responsibility
Experience configuring and maintaining MS SQL Server and MS Windows Server environments
Performance analysis using MS Ops Manager and desktop operating systems
Network and infrastructure troubleshooting, including basic routing, firewalls, and security rules
Ability to diagnose, isolate, and resolve multifaceted software and hardware issues
High professionalism in client engagement and customer relationship management
Advanced PremierOne Application Suite or similar high-availability public safety platform expertise preferred
Experience with F5 Load Balancers and Fortigate firewalls preferred
Knowledge of relational database query writing, optimization, and SQL Server indexing preferred
Must successfully pass a stringent fingerprint background check under the CJIS Security Policy

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Referral Payment Plan
Remote work in the United States
Under 10% travel
No relocation provided