Technical Support Technician

Motorola Solutions

. Configure and support complex hardware and software systems deployed in public safety customer environments .

Posted 11/12/2026full-timeRemote • Colorado • United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in configuring and supporting complex hardware and software systems, with a strong focus on troubleshooting and resolving critical issues in public safety environments. Proficient in maintaining operational availability and collaborating with technical teams to enhance system performance.

Highest-signal resume keywords

MS SQL Server ConfigurationMS Windows Server MaintenanceTroubleshooting Software and Hardware IssuesPremierOne Application Suite ExpertiseF5 Load Balancers and Fortigate Firewalls Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

System-Level Software TroubleshootingNetworking AnalysisApplication Failure DiagnosisDatabase Performance OptimizationRelational Database Query Writing

Soft Skills

Collaborative Team MemberSelf-Directed Technical ResourceEffective Communication

Tools & Technologies

MS Ops ManagerDesktop Operating Systems

Certifications & Qualifications

Background ClearanceFingerprint Background Check

Industry Keywords

Public Safety SystemsEmergency System RestorationOperational AvailabilityOn-Call ScheduleCJIS Security Policy

Tech Stack

Tools & technologies

FirewallsMS SQL ServerSQL

About the role

Key responsibilities & impact

Configure and support complex hardware and software systems deployed in public safety customer environments
Resolve critical customer issues via phone, email, and web portal
Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutions
Troubleshoot and analyze system-level software, networking, and third-party components
Identify root causes of application failures and implement corrective measures
Maintain continuous operational availability of local and remote customer implementations
Serve as a self-directed technical resource and collaborative team member
Share application behavior and database performance knowledge with internal engineering groups
Participate in a rotational off-hours on-call schedule for emergency system restoration
Support and configure critical hardware and software implementations for customers

Requirements

What you’ll need

Bachelors degree or 3+ years of relevant experience
Must be able to obtain background clearance as required by government customers
Legal authorization to work in the U.S. indefinitely is required
Employer work permit sponsorship is not available for this position
Successfully pass a more stringent fingerprint background check administered by Motorola Solutions Inc. customers under the U.S. Department of Justice CJIS Security Policy
Configure and maintain MS SQL Server and MS Windows Server environments
Use MS Ops Manager and desktop operating systems for performance analysis
Troubleshoot basic routing, firewalls, and security rules
Diagnose, isolate, and resolve multifaceted software and hardware issues
Participate in rotational off-hour on-call duties
Preferred: Advanced expertise in PremierOne Application Suite or similar high-availability public safety platforms
Preferred: Hands-on experience with F5 Load Balancers and Fortigate firewalls
Preferred: Knowledge of relational database query writing, optimization, and SQL Server indexing
Position includes nights, weekends, and holidays
Position includes a rotational on-call responsibility

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Referral Payment Plan
Under 10% travel requirement
No relocation required