Technical Support Technician

Motorola Solutions

. Configure and support complex hardware and software systems deployed in public safety customer environments .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in configuring and supporting complex hardware and software systems, with a strong focus on database and OS administration, particularly in MS SQL Server and MS Windows Server environments. Proficient in troubleshooting network infrastructure and application performance, while maintaining high standards of client engagement and operational availability.

Highest-signal resume keywords

Database & OS AdministrationNetwork & Infrastructure TroubleshootingAdvanced Expertise in PremierOne Application SuitePerformance Analysis Using MS Ops ManagerClient Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Database AdministrationOS AdministrationNetwork TroubleshootingPerformance AnalysisSQL Query WritingApplication TroubleshootingSystem-Level Software AnalysisRoot Cause IdentificationCorrective Measures ImplementationHigh-Availability Systems Support

Soft Skills

Problem SolvingCustomer Relationship ManagementCollaborationProfessionalismCommunication

Tools & Technologies

MS SQL ServerMS Windows ServerF5 Load BalancersFortigate FirewallsMS Ops Manager

Certifications & Qualifications

Background ClearanceFingerprint Background Check

Industry Keywords

Public SafetyEmergency System RestorationOperational AvailabilityHigh-Availability PlatformsClient Engagement

Tech Stack

Tools & technologies

FirewallsMS SQL ServerSQL

About the role

Key responsibilities & impact

Configure and support complex hardware and software systems deployed in public safety customer environments
Resolve highly critical customer issues received via phone, email, and web portal
Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutions
Troubleshoot and analyze system-level software, networking, and third-party components
Identify root causes of application failures and implement corrective measures
Maintain continuous operational availability of local and remote customer implementations
Share domain knowledge regarding application behavior and database performance with internal engineering groups
Participate in a rotational off-hours on-call schedule to support emergency system restoration
Work nights, weekends, and holidays as required

Requirements

What you’ll need

Bachelor's degree or 3+ years of relevant experience
Must be able to obtain background clearance as required by government customers
Legal authorization to work in the U.S. indefinitely is required
Employer work permit sponsorship is not available for this position
Database & OS Administration to configure and maintain MS SQL Server and MS Windows Server environments
Performance Analysis using MS Ops Manager and desktop operating systems to identify performance bottlenecks
Network & Infrastructure troubleshooting including basic routing, firewalls, and security rules
Problem Solving to efficiently diagnose, isolate, and resolve multifaceted software and hardware issues
Client Engagement to represent the organization and manage customer relationships with high professionalism
On-Call Rotation to actively participate in rotational, off-hour duties for system-critical issues
Advanced expertise in PremierOne Application Suite or similar high-availability public safety platforms
Hands-on network infrastructure experience with F5 Load Balancers and Fortigate firewalls
Deep knowledge of relational database query writing, optimization, and SQL Server indexing
Successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Referral Payment Plan